Brian Naillon
Chico,CA
Summary
Reliable and punctual professional with a strong background in retail sales. Recognized for excellent people skills and the ability to manage high-stress situations while maintaining store organization and cleanliness.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Cutco Cutlery
01.2026 - Current
- Engaged customers to understand their needs and promote product features effectively.
- Conducted product demonstrations to showcase quality and functionality of cutlery items.
- Assisted in managing inventory levels to ensure product availability for customer orders.
- Collaborated with team members to develop sales strategies and improve customer outreach efforts.
- Participated in training sessions to enhance sales skills and product knowledge continuously.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Associate
Family Dollar
01.2026 - 01.2026
- Assisted customers in locating products and provided recommendations based on needs
- Maintained cleanliness and organization of sales floor to enhance shopping experience
- Operated cash register efficiently, processing transactions accurately and swiftly
- Stocked shelves and organized merchandise to ensure optimal product visibility
- Learned inventory management systems for tracking stock levels and product placement
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Store Associate
McClarrens Feed Supply
05.2024 - 06.2024
- Assisted customers by providing product information and resolving inquiries effectively.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment for shoppers.
Education
High School Diploma -
Come Back Butte Charter
Oroville, CA11-2025
Skills
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Data entry
- Decision-making
- Active listening
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
Timeline
Sales Representative
Cutco Cutlery
01.2026 - Current
Sales Associate
Family Dollar
01.2026 - 01.2026
Store Associate
McClarrens Feed Supply
05.2024 - 06.2024
High School Diploma -
Come Back Butte Charter