Brian Nelson
Harrington and Company
Rock Springs,WY
1
Certification
17
years of professional experience
Dynamic Branch Manager with over 15 years of experience in driving operational efficiency and fostering team collaboration. Proven ability to enhance customer engagement and retention while maintaining compliance with regulatory standards. Focused on leveraging coaching skills to elevate service quality.
Work History
Branch Manager
15 Years 3 Months- Developed and implemented strategic sales initiatives to enhance customer engagement and retention.
- Managed financial performance through budgeting, forecasting, and expense control measures.
- Trained and mentored staff to improve service quality and operational efficiency.
- Led branch operations to ensure compliance with company policies and regulatory standards.
- Fostered a collaborative work environment by promoting team communication and conflict resolution techniques.
- Oversaw inventory management, optimizing stock levels to reduce costs while meeting customer demands.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
CDL A OTR Driver
1 Year- Operated CDL A vehicles safely across long distances, adhering to all traffic regulations and safety protocols.
- Managed delivery schedules effectively, optimizing routes for timely deliveries while reducing fuel consumption.
- Conducted pre-trip and post-trip inspections to ensure vehicle compliance and operational efficiency.
- Maintained accurate logs of driving hours, mileage, and cargo details in compliance with DOT regulations.
CDL Truck Driver
8 Months- Planned and executed efficient delivery routes to maximize on-time performance.
- Managed cargo loading and unloading, maintaining temperature control throughout transport.
- Operated and maintained refrigerated trucks, ensuring compliance with safety regulations.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Collaborated with dispatchers to address logistical challenges and optimize delivery schedules.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
High School Diploma
Skills
Branch operations management
Operations management
Customer service
Time management
Work ethic
Coaching and mentoring
Sales strategy development
Team leadership
Strong team-builder
Team building
Attention to detail
Process improvement
Certification
Cdl class a with n,t endorsements
Timeline
Branch Manager
Harrington and Company
05.2011 - CurrentRead More
CDL A OTR Driver
D&R Trucking
03.2010 - 03.2011Read More
CDL Truck Driver
Central Refrigerated
07.2009 - 03.2010Read More
Easter Idaho Technical College
High School Diploma
Read More