Brian Nichols
Hume,MO
Summary
Skilled Repair Technician with a history of entrepreneurial skills at OMG! Smartphone and Tablet Repair. Demonstrated expertise in equipment repair and exceptional customer service. Skilled in both technical diagnosis and fostering client relations, ensuring comprehensive care and maintenance advice. Using these talents on a professional level while also maintaining company finances. Proven to be an organized individual and able to multi-task to help ensure fruitful customer relationships.
Overview
17
17
years of professional experience
Work History
Repair Technician
OMG! Smartphone and Tablet Repair
Mena, AR
03.2015 - 06.2024
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs, to include soldering.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Minimized device returns by ensuring all repairs were completed accurately and thoroughly before returning them to customers.
- Assisted clients with installation, setup, and configuration of new hardware or software components as needed after repairs were completed.
Inventory Management Specialist
WalMart
Mena, AR
08.2010 - 03.2015
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Restocked inventory and produced quarterly inventory audits and calculated, updated and presented reports.
88M Motor Transport Operator
US Army
*various Locations*
08.2007 - 06.2010
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
Education
Diploma - General Education
Mena High School
Mena, AR05.2004
Skills
- Customer Service
- Mechanical skills
- Equipment Repair
- Soldering Proficiency
- Technical diagnosis
- Software Installation
- Component Replacement
- System Upgrades
- Hardware Repair
- Invoice Verification
- Equipment maintenance proficiency
- Following safety practices
- Maintaining accounts and balances
- Marketing
Timeline
Repair Technician
OMG! Smartphone and Tablet Repair
03.2015 - 06.2024
Inventory Management Specialist
WalMart
08.2010 - 03.2015
88M Motor Transport Operator
US Army
08.2007 - 06.2010
Diploma - General Education
Mena High School