Summary
Overview
Work History
Education
Skills
Timeline
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Brian Nixon

Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Ramp Lead

Unifi
Las Vegas, NV
07.2021 - Current
  • Connected electrical power units and service hoses to aircraft.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Implemented company policies regarding baggage handling and customer service.
  • Participated in team meetings to discuss performance, safety, and operational improvements.
  • Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.

Assistant Property Manager

Hunt Pacific Management
Las Vegas, NV
10.2005 - 12.2020
  • Worked effectively in team environments to make the workplace more productive.
  • Organized community events to foster positive relationships among residents.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Explained policies and procedures to tenants and enforced rules.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Las Vegas, NV
09-2015

Skills

  • Customer relationship management
  • Problem resolution
  • Service efficiency
  • Complaint handling
  • Team collaboration
  • Event organization
  • Policy enforcement
  • Effective communication
  • Conflict resolution
  • Time management
  • Attention to detail
  • Dispute resolution
  • Reading comprehension
  • Cultural awareness
  • Documentation
  • Empathy and patience
  • Building rapport
  • Shipping and receiving
  • Call center experience
  • Appointment scheduling
  • Punctuality and reliability
  • Quality assurance controls
  • Inbound and outbound calling
  • Staff education and training

Timeline

Ramp Lead

Unifi
07.2021 - Current

Assistant Property Manager

Hunt Pacific Management
10.2005 - 12.2020

Bachelor of Science - Criminal Justice

University of Phoenix

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