Brian Olivas

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
• Work with customers to ensure their car buying experience has been an excellent one and keep CarMax as the company of choice for car buying.
• Effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line.
• Verified accuracy of customer account information and updated when necessary.

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• Answered general and detailed questions about particular vehicles and the financial aspects of buying them.
• Assisted customers become familiar with the cars they’re interested in by offering test drives and explaining technical details and specific legal or financial requirements.
• Helped sorting out and processing their financing and purchase options based on their specific situation.
• Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.