Summary
Overview
Work History
Education
Skills
Websites
Interests
Work Preference
Timeline
Generic
Joslyn Renshaw

Joslyn Renshaw

Accounting
Elizabethton,TN

Summary

Recent graduate with foundational knowledge in Accouting and business and hands-on experience gained through academic projects and varied work experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

1
1
years of professional experience

Work History

Customer Specialist

CarMax
Bristol, TN
07.2018 - Current
  • Awarded as CarMax Cares Champion 2021(CarMax CSR)
  • Provide excellent customer service and sales consulting with diverse clientele
  • Self-Starter
  • Strong attention to detail. Excels at finding mistakes in auto titles
  • Began in South Jordan UT as sales consultant; transferred to Jackson, TN and currently at Bristol CarMax

Accounting Specialist Temporary Employee (PPL)

Kolpak Refrigeration
Parsons, TN
06.2023 - 10.2023
  • Presented daily efficiency insights to senior management employing labor hours obtained from Kronos and earned hours derived from Oracle ERP
  • Managed customer orders through holding actions to achieve credit limits and collect past dues
  • Posted cash utilizing bank statements and customer remittances
  • Conducted monthly internal audits on invoices and credit memos for senior management

Office Manager

Utah Psychological Services
Orem, UT
05.2014 - 07.2018
  • Developed invoices for multiple clients including insurance, Medicaid, and other governmental bodies such as DCFS and Juvenile Probation leveraging QuickBooks, Simple Practice, Office Ally, and EAPs.
  • Optimized collections procedures, achieving notable decrease in accounts receivable for small woman-owned psychology firm.
    Contributed to business development by ensuring swift client communication.
    Elevated operational standards to enhance overall service quality.
  • Assisted with payroll hours utilizing excel
  • Coordinated service scheduling at various locations throughout Utah

Customer Representative

eBay, Inc.
Draper, UT
10.2012 - 04.2014
  • Received prestigious Spot Award for outstanding performance
  • Measured by senior management as taking 200 additional calls monthly compared to all seller vetting agents in Draper, UT building
  • Elevated team performance by attaining top scores in phone call evaluations for March - April 2014

Restaurant Manager

Denny’s
Lehi, UT
09.2011 - 10.2012
  • Mentored and cross-trained 15 employees, enhancing management readiness and employee satisfaction.n
  • Promoted injury prevention through direct communication with employees and deployment of themed safety materials
  • Conducted daily huddles to encourage and inspire employees towards elevated sales performance and superior customer service
  • Achieved positive sales growth over average of stores within franchise by consistent customer service, reducing loss on food, ordering within budget, accurate inventory
  • Received ongoing “A” grades from administrative office regarding weekly business reports owing to exceptional attention to detail

Restaurant Manager

IHOP
Orem, UT
10.2009 - 08.2011
  • Supervised up to 20 employees while ensuring budget compliance through precise inventory and supply reporting
  • Achieved four perfect scores on secret shops

Education

B.S - Accounting

Western Governors University
Salt Lake City, UT
02.2023

B.A. - Design

Brigham Young University
Provo, UT
08.1993

Skills

  • Customer relationship management
  • Sales consulting
  • Accounts receivable
  • Internal auditing
  • Invoice development
  • Payment processing
  • Time management
  • Problem solving
  • Employee training
  • CRM software
  • Microsoft Office Suite
  • Punctuality and reliability
  • Data entry
  • Professional telephone demeanor
  • Money handling
  • Critical thinking
  • Call center experience

Websites

Interests

Avid watercolor artist

Passionate about cooking and baking

Puppet Maker

Insects

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Timeline

Accounting Specialist Temporary Employee (PPL)

Kolpak Refrigeration
06.2023 - 10.2023

Customer Specialist

CarMax
07.2018 - Current

Office Manager

Utah Psychological Services
05.2014 - 07.2018

Customer Representative

eBay, Inc.
10.2012 - 04.2014

Restaurant Manager

Denny’s
09.2011 - 10.2012

Restaurant Manager

IHOP
10.2009 - 08.2011

B.S - Accounting

Western Governors University

B.A. - Design

Brigham Young University

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