Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Joshua Gross

Mesa,AZ

Summary

During each of my many jobs and responsibilities, my focus has always been indicative of a proclivity for the operations aspect of the job or industry. My skills lean heavily on team-building and communication. Customer service has always been at the heart of what I do on a day-to-day basis. Multi-tasking and high-demand environments have always been my strength. I thrive on making sure my team and customers are well taken care of and heard in any situation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Specialist

Trane Technologies
Tempe, AZ
10.2023 - Current
  • Ensured all customer inquiries were handled promptly in accordance with company standards.
  • Demonstrated empathy and patience towards customers while resolving their concerns.
  • Upsold products when appropriate.
  • Built sustainable relationships of trust through open and interactive communication.
  • Met established goals for productivity levels and quality assurance standards set by management.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Collaborated with other departments to implement effective solutions for customers' needs.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Warehouse Administrator

Trane Technologies
Mesa, AZ
02.2022 - 09.2023
  • Processed proper paperwork.
  • Responsible for inventory variances.
  • Lead the warehouse technicians in their daily duties.
  • I met with account managers and processed orders.
  • Scheduled preventative maintenance on equipment used in the warehouse facility.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Maintained accurate records of incoming and outgoing shipments.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Performed regular cycle counts to verify accuracy of inventory records.

Warehouse Technician

Trane Technologies
Mesa, AZ
08.2021 - 02.2022
  • Forklift operator for will calls and ship-outs.
  • Loading trucks and adjusting inventory.
  • Processing proper paperwork.
  • Maintaining warehouse cleanliness.

Front End Team Lead

Cafe Zupas
Phoenix, AZ
09.2019 - 10.2020
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Handled returns and exchanges according to company policies.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Provided technical leadership, mentorship and guidance to team members.

Technician

Kaman's Construction
Detroit, MI
03.2017 - 01.2019
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Assembled structural components, replacing parts to meet regulatory code standards.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Mixed concrete, mortar and other materials to prepare building material.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.

Education

High School Diploma -

Pinnacle High School
Phoenix, AZ
04-2019

Skills

  • Customer service
  • Product knowledge
  • Sales techniques
  • Order processing
  • Inventory management
  • Cross-department collaboration
  • Team leadership
  • Customer relationship management
  • Communication skills
  • Training and development
  • Multi-task management

Affiliations

  • I am a musician and play every instrument in a standard band. I am a song writer as a hobby.
  • I enjoy making short films with my friend that are often posted on social platforms.

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • Forklift Certified

Timeline

Customer Specialist

Trane Technologies
10.2023 - Current

Warehouse Administrator

Trane Technologies
02.2022 - 09.2023

Warehouse Technician

Trane Technologies
08.2021 - 02.2022

Front End Team Lead

Cafe Zupas
09.2019 - 10.2020

Technician

Kaman's Construction
03.2017 - 01.2019

High School Diploma -

Pinnacle High School

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