John Jordan
Croydon,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Specialist
Piazza Volkswagen of Langhorne
03.2023 - Current
Sales Associate
CarMax
07.2021 - 02.2023
Enrollment Agent
Idemia
09.2018 - 05.2021
Photographer
Teddybear Portraits
09.2016 - 12.2017
Photographer
Lifetouch Portraits
01.2014 - 01.2016
Studio Manager
Portrait Innovations
01.2010 - 01.2013
Store Manager/District Manager
Game Trader Inc
01.2009 - 01.2010
Education
Associate of Science - Film And Video Production
Full Sail University
Winter Park, FLSkills
- Customer service
- Supervising experience
- Customer support
- Communication skills (10 years)
- Administrative experience (2 years)
- Sales
- Identifying and resolving common customer issues
- Influencing and negotiating with customers
- Responding to customer situations with sensitivity
- Account Issues
- Complex Product Knowledge
- POS Systems and Ordering Platforms
- Client Development and Retention
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Sales Report Generation
- Service Accounts
- Electronic Systems
- Special Orders
Timeline
Customer Specialist
Piazza Volkswagen of Langhorne
03.2023 - Current
Sales Associate
CarMax
07.2021 - 02.2023
Enrollment Agent
Idemia
09.2018 - 05.2021
Photographer
Teddybear Portraits
09.2016 - 12.2017
Photographer
Lifetouch Portraits
01.2014 - 01.2016
Studio Manager
Portrait Innovations
01.2010 - 01.2013
Store Manager/District Manager
Game Trader Inc
01.2009 - 01.2010
Associate of Science - Film And Video Production
Full Sail University
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