Joelie Valle
Denver,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Specialist
CarMax
Golden, CO
03.2022 - 07.2024
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Showcased vehicle features and took customers on test drives in local area.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Conducted regular inspections of vehicles in inventory to ensure quality standards were met.
- Implemented policies, procedures, and processes related to vehicle acquisition, pricing, trade-ins, and appraisals.
- Processed paperwork associated with purchasing or selling a vehicle as per state regulations.
- Verified accuracy of data entry into computer systems prior to finalizing transactions.
- Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
- Assisted with placement of orders, refunds, or exchanges.
- Collaborated with other departments to implement effective solutions for customers' needs.
- Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
- Processed orders, forms and applications accurately using internal systems.
- Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Demonstrated empathy and patience towards customers while resolving their concerns.
- Met established goals for productivity levels and quality assurance standards set by management.
Invoice Associate
Ace Hardware
Lakewood, CO
07.2021 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
McLain Community High School
Lakewood, CO05-2021
Certificate of Python Coding -
Red Rocks Community College
Denver, CO05-2021
Some College (No Degree) - English
Red Rocks Community College
Denver, COSkills
- Complaint Handling
- Information Security
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Account updating
- Report Generation
- Paperwork Processing
- Technical Support
- Call triaging
- Dispute Resolution
- Conflict Mediation
- Sales closing
- Order Processing
- Service Upselling
- Grammar
- Microsoft Excel
- Payment Processing
- Microsoft PowerPoint
- Staff Training
- Receiving support
- Warranty Service
- Adaptive team player
- Positive and professional
- Follow-up skills
- Customer Service
- Reading Comprehension
- De-Escalation Techniques
- Critical Thinking
- Client Relations
- Customer Relationship Management (CRM)
- Computer Proficiency
- Clerical Support
- Typing proficiency
- Credit card payment processing
- Professional telephone demeanor
- Spreadsheets
- Store maintenance
- In-store support
- Filing
- Coordination
- Documentation
Certification
- Python Certificate
- Sales License
Languages
English
Professional
Spanish
Limited
Affiliations
- Gym
- Reading
- Painting
- Poetry
References
References available upon request.
Timeline
Customer Specialist
CarMax
03.2022 - 07.2024
Invoice Associate
Ace Hardware
07.2021 - 03.2022
High School Diploma -
McLain Community High School
Certificate of Python Coding -
Red Rocks Community College
Some College (No Degree) - English
Red Rocks Community College
- Python Certificate
- Sales License
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