Gregory Bartley
Celebration,FL
Summary
Professional with expertise in delivering effective solutions and enhancing company offerings. Skilled in addressing customer inquiries, fostering strategic partnerships, and supporting team collaboration. Recognized for improving customer retention through active listening and problem-solving capabilities.
Overview
16
16
years of professional experience
Work History
Customer Specialist
Carmax Auto Superstores, Inc
East Meadow, United States
09.2023 - Current
- Assist customers with purchase of used vehicles, and perform appraisal procedures in the purchase of customer vehicles and trade-ins in a cross functional retail store.
- Trained in the processing of NY State title and registrations.
- Perform auto reconditioning and detailing in the preparation of vehicles for test drives and sales
PERSONAL VACATION PLANNER
Norwegian Cruise Line Holdings LLC
Mesa, United States
08.2016 - 02.2019
- Book and service guests for future cruises, book new cruises for guests, and maintain existing reservations according to guest needs and company guidelines.
- Offer and book shipboard services and reservations for dining, entertainment, and shore excursions.
- Offer additional services such as travel protection insurance, cruise financing, and financial services.
FLOATING SUPPORT MANAGER
OSI Restaurant Partners LLC
Tampa, United States
08.2014 - 03.2016
- Co-Managed Front and Back of house in territories that required manager support, including daily kitchen operations, food preparation, and planning, ordering of goods and equipment, and execution of new menus and specials.
- An integral part of the Phoenix Bonefish Grill Opening management team in Phoenix, AZ
MULTI-UNIT MANAGER, TRAVEL AND HOSPITALITY
SSP America
Phoenix, United States
04.2012 - 08.2014
- Co-managed restaurant operations for several food service concepts at Sky Harbor Airport, Phoenix AZ.
- Designed, and implemented training programs and PowerPoint training presentations in Customer Service, Workplace Violence Avoidance, and Team Building.
- Authorized approver for Accounts Payable and Daily Sales Reporting via corporate financial software.
- Member of opening management team for airport terminal locations of several new restaurant concepts.
RESTAURANT MANAGER/ASST. KITCHEN MANAGER
Applebee's Bar and Grill
Elmhurst, United States
04.2009 - 09.2010
- Co-Managed restaurant operations at the mall-based location.
- Managed and maintained corporate standards for labor costs by proper scheduling and staff reduction during slower periods.
- Oversaw weekly staff meetings and continuous training to maintain the highest quality of food and customer service.
Education
A.O.S. - Occupational Studies/Culinary Arts
THE CULINARY INSTITUTE OF AMERICA
Hyde Park, New York12.1996
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NHSkills
- Customer Service
- Call Center Customer
- Call Center Customer Service
- Customer Account
- Culinary Arts
- Culinary
- Dining
- Kitchen
- Food Service
- Restaurant Manager
- Financial Services
- Accounts Payable
- Billing
- Customer Service Oriented
- Quality Control
- Payments
- Operations
- Retail Sales
- Training Programs
- Airport Terminal
- Team Building
- Ordering
- Scheduling
- Cellular
- Microsoft Powerpoint
- Powerpoint
- Retail
- Cross-Functional
- Customer Support/Service
- Revenue Growth
- Vehicle appraisal
- Title processing
- 10-key
- Technical troubleshooting
Languages
English, Fluent
Personal Information
Title: Customer Specialist
References
References available upon request.
Timeline
Customer Specialist
Carmax Auto Superstores, Inc
09.2023 - Current
PERSONAL VACATION PLANNER
Norwegian Cruise Line Holdings LLC
08.2016 - 02.2019
FLOATING SUPPORT MANAGER
OSI Restaurant Partners LLC
08.2014 - 03.2016
MULTI-UNIT MANAGER, TRAVEL AND HOSPITALITY
SSP America
04.2012 - 08.2014
RESTAURANT MANAGER/ASST. KITCHEN MANAGER
Applebee's Bar and Grill
04.2009 - 09.2010
A.O.S. - Occupational Studies/Culinary Arts
THE CULINARY INSTITUTE OF AMERICA
Bachelor of Arts - Creative Writing
Southern New Hampshire University
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