Annuar Nurulhok
Glendale,AZ
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Specialist
Amazon
12.2021 - 05.2022
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Directed customers to appropriate departments for additional support.
- Provided customers with detailed information on company products, services and materials.
Assistant Supervisor
TestEquity
10.2019 - 09.2020
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Material Analyst
XPO Logistics
07.2019 - 10.2019
- Gathered documentation such as photographs and evidentiary reviews and generated detailed reports outlining findings.
- Planned and evaluated new projects, consulting with other engineers and corporate executives as necessary.
- Reviewed supplier proposals and materials and provided ongoing monitoring to maintain consistent supplies.
- Supervised work of technologists, technicians and other engineers.
Education
Associate of Science - Information Technology
Maricopa Community Colleges - Glendale Community College
Glendale, AZ02.2024
High School Diploma -
Ombudsman - Charter East High School
Phoenix, AZ05.2019
Skills
- Customer Care
- Customer Transactions
- SAP Crystal Reports
- Oracle E-Business Suite Financials
- Microsoft Office
- DevOps Principles
- Platform Evaluation
- UNIX Shell Scripting
- Meeting Participation
- IT Solution Development
- Linux Environments
- AWS CloudFormation
- Scripting Languages: PHP, Python, JavaScript
- Advanced Computer Programming
- Structured Query Language (SQL)
- Python Programming
- Data Mapping
- Customer Relationship Management
- Team Meetings
- Creative Solutions
- Client Requirements
- Project Proposals
Certification
- DevOps Engineering Training - 6 months
- DevOps Engineering, Udemy - 1 year
- Information Technology, Glendale Community College - 2 years
Timeline
Customer Specialist
Amazon
12.2021 - 05.2022
Assistant Supervisor
TestEquity
10.2019 - 09.2020
Material Analyst
XPO Logistics
07.2019 - 10.2019
Associate of Science - Information Technology
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Ombudsman - Charter East High School