Amber Sylak
Crestview,FL
Summary
Dynamic customer service professional with extensive experience in assisting clients and enhancing satisfaction. Proven ability to streamline support processes while maintaining organized records and managing multiple tasks efficiently. Exceptional communication skills, developed through rigorous academic training, complement a strong aptitude for problem-solving and collaboration in fast-paced environments. Eager to leverage these skills to contribute positively to the team and drive customer success.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Everise
08.2025 - Current
- Documenting customer interactions in the CRM system to track issues and resolutions.
- Participating in regular team meetings to discuss performance metrics and service improvements.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Customer Service Representative
Concentrix
06.2023 - 07.2025
- Conducted follow-up calls to ensure customer satisfaction and gather feedback on services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in maintaining compliance with company policies and industry regulations during interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
CSR - Customer Service Representative
Adams sanitation
Baker, FL
12.2021 - 04.2023
- Answering multiple calls, dispatching drivers, keeping daily reports, responding to emails, keeping track of payments, and communicating with drivers to keep daily activities flowing
Customer Service Representative
Faber Coe & Gregg
12.2019 - 03.2020
- Assisting customers in their shopping experience
211 Operator
Chautauqua Healthcare Services
DeFuniak Springs, FL
10.2017 - 11.2019
- Answering phones giving referrals for state programs assistance, substance abuse, and mental health. Completing surveys, and keeping track of substance abuse in the county. Staying organized, keeping paperwork up to date, and keeping records of calls in the database.
Call Center Representative
iQor
03.2017 - 09.2018
- Answering phones, and providing excellent customer service to customers needing equipment fixed or replaced. Getting customers to the department they need to go to, taking payments, and making appointments
Supervisor
Beall’s
Destin, FL
03.2016 - 02.2017
- Helping to make all customers' experience smooth. Taking payments, handling returns, keeping storefront clean.
Education
Associate - Health Care Administration
Colorado Tech University
09-2016
Associate - Medical Billing
Fortis College-Columbus
01-2014
GED - undefined
Okaloosa-Walton College
Crestview, FL01-2005
Skills
- Microsoft Office (10 years)
- Typing 46 Wpm 97% accuracy (6 years)
- Cashiering (10 years)
- Stocking
- Cleaning
- Fast Learner
- Self-Motivated
- Handling returns (Less than 1 year)
- Excel (1 year)
- Receptionist
- Microsoft Excel
- CSR
- Call Center
- Customer Service
- Communications
- Cash Handling
- Computer Skills (10 years)
- Microsoft Word (10 years)
- Microsoft Outlook (10 years)
- Time Management (8 years)
- Customer Care
- Customer Support
- Dispatch
- Google Docs
- Phone Etiquette
- Money Handling
- Customer relationship management (CRM)
- Complaint handling
- Problem-solving
- Data entry
- Conflict resolution
- Call center experience
- Quality assurance
- Product knowledge
- Decision-making
- Verbal and written communication
- Email communication
- Issue troubleshooting
- Analytical thinking
- Workflow management
- Remote support tools
- Issue follow up
- Teamwork and collaboration
- Customer service
- Microsoft windows and office
- Attention to detail
- Collaborative team player
- Interpersonal skills
- Problem-solving abilities
- Customer service expert
- Customer communication and empathy
Languages
English
Additional Information
- Computer Skills: Highly Proficient
- Software I have experience using various software programs including windows, word, PowerPoint and excel.
Timeline
Customer Support Specialist
Everise
08.2025 - Current
Customer Service Representative
Concentrix
06.2023 - 07.2025
CSR - Customer Service Representative
Adams sanitation
12.2021 - 04.2023
Customer Service Representative
Faber Coe & Gregg
12.2019 - 03.2020
211 Operator
Chautauqua Healthcare Services
10.2017 - 11.2019
Call Center Representative
iQor
03.2017 - 09.2018
Supervisor
Beall’s
03.2016 - 02.2017
Associate - Medical Billing
Fortis College-Columbus
GED - undefined
Okaloosa-Walton College
Associate - Health Care Administration
Colorado Tech University