Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Tiffany Harris
Heyworth,IL
Work Preference
Summary
Dynamic professional with proven expertise in customer support, adept at efficiently resolving issues and enhancing client satisfaction. Thrives in team environments, demonstrating strong collaboration skills and adaptability to changing demands. Renowned for problem-solving abilities and empathetic communication, consistently ensuring high standards are met through a reliable and results-driven approach. Committed to delivering exceptional service and fostering positive client relationships.
Overview
6
years of professional experience
1
Certification
Work History
RivianNormal, IL
Customer Support Specialist
11.2023 - 09.2024
Job overview
- Provided support for prospective customers, fans, friends, and Rivian owners through their respective journeys with the Rivian brand and products
- Managed general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling.
- Maintained accurate and up-to-date customer records in the CRM system
- Took on additional projects, duties, and assignments as required or by request from the sales leadership
- Developed strong product knowledge across multiple offerings to effectively addressed questions about features/functionality/performance
- Participated in ongoing training sessions to stay updated on new products/features as well as best practices for providing excellent customer service
IAABloomington, IL
Title Procurement Specialist
11.2021 - 05.2023
Job overview
- Managed inbound and outbound calls, providing exceptional customer service and support
- Oversaw account management tasks, ensuring compliance with specific guidelines and state-specific forms across all states
- Processed titles for insurance companies on total loss vehicles, coordinating with relevant parties to ensure timely and accurate completion
- Verified all necessary documents are properly executed by relevant parties before finalizing the title transfer process
- Collaborated with internal teams to develop efficient workflows that improved overall productivity in the title processing department
- Mentored new team members on best practices for conducting thorough title searches
State Farm Mutual Automobile Insurance CompanyBloomington, IL
Total Loss Associate
08.2018 - 04.2021
Job overview
- Managed inbound and outbound calls, maintaining effective communication with multiple agencies and customers
- Processed and reviewed total loss settlements, ensuring timely and accurate payment disbursements
- Handled necessary paperwork and managed state-specific forms, adhering to regulatory requirements
- Performed account management duties, maintaining comprehensive and organized records
- Communicated regularly with insured individuals or their representatives regarding claim status updates and any additional documentation required
- Provided exceptional customer service throughout the entire claims process by addressing inquiries promptly and professionally
Education
Ashford UniversityCalifornia
Some from Accounting
02-2021
Heartland Community CollegeNormal, IL
Certificate from Customer Relations and Business Management
01-2001
McLean County Board of EducationNormal, IL
GED from General
01-2001
Skills
- Attention to detail (10 years)
- Data entry (10 years)
- Account Management (10 years)
- Multitasking (10 years)
- Computer; ACCESS, EXCEL, TYSY, INTERNET, MICROSOFT 365 and OFFICE, CISCO, NETGEAR, SALESFORCE, ARMS, RIVOS, MACOLA, SmartWare, QuickBooks (10 years)
- Organizational and Time Management skills (10 years)
- Customer service (10 years)
- Problem solving (10 years)
Certification
Illinois Notary Public – Passed Exam, Pending Finalization
Loan Signing Agent – In Progress
Timeline
Customer Support Specialist
Rivian
11.2023 - 09.2024
Title Procurement Specialist
IAA
11.2021 - 05.2023
Total Loss Associate
State Farm Mutual Automobile Insurance Company
08.2018 - 04.2021
Heartland Community College
Certificate from Customer Relations and Business Management
McLean County Board of Education
GED from General
Ashford University
Some from Accounting