Madison Trahant
Port Orchard
Summary
professional offering many years assisting customers and supporting sales process. Actively listened to requests and concerns to provide targeted options and solutions. Highly successful at quickly and effectively addressing issues on first attempt to boost customer service ratings.
Overview
8
8
years of professional experience
Work History
Customer Specialist
CarMax
Vancouver
10.2024 - 06.2026
- Assisted customers with vehicle selection and financing options.
- Provided detailed information about vehicle features and pricing.
- Managed customer inquiries via phone and in-person, ensuring prompt and satisfactory responses.
- Addressed customer concerns effectively, escalating issues when necessary to maintain service quality.
- Collaborated with team members to ensure smooth customer experiences.
- Processed vehicle purchase and trade-in paperwork accurately, facilitating smooth transactions.
- Reviewed customer account information to provide personalized service and updated accounts with actions taken.
- Verified accuracy of data entry into computer systems prior to finalizing transactions.
- Mentored junior team members and managed employee relationships.
Store Manager
Journeys Shoe Store
Ventura
07.2018 - 07.2024
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management, including stock replenishment and loss prevention efforts.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and implemented merchandising strategies to optimize store presentations.
- Led team training sessions to enhance product knowledge and customer service skills.
- Coordinated employee schedules to maintain optimal staffing levels during peak hours.
- Recruited, trained and supervised new employees.
- Conducted recruitment efforts to identify and hire qualified candidates.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
Administrative Assistant
The Boys And Girls Club of Camarillo
Camarillo
07.2021 - 11.2023
- Organized community events and activities for youth engagement and development.
- Managed schedules and appointments for club programs and staff meetings.
- Maintained accurate records of member registrations and attendance data.
- Coordinated communication between parents, staff, and community partners effectively.
- Developed resource materials to enhance program delivery for youth members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Buena High School
Ventura, CaliforniaSkills
- Customer relationship management
- Data accuracy verification
- Team collaboration
- Employee training
- Problem solving
- Effective communication
- Attention to detail
Timeline
Customer Specialist
CarMax
10.2024 - 06.2026
Administrative Assistant
The Boys And Girls Club of Camarillo
07.2021 - 11.2023
Store Manager
Journeys Shoe Store
07.2018 - 07.2024
Buena High School