Brian Olivera

• • Ranked #1 in sales among team members by consistently using personalized recommendations and confident upselling to increase customer purchases.
  • Built strong customer relationships through personalized, attentive service, contributing to repeat business and customers returning specifically for my service.
  • Efficiently handled high-volume orders while maintaining accuracy, speed, professionalism, and attention to detail.
  • Supported daily operations across retail and food service, including shipments, ice cream deliveries, inventory, stocking, and maintaining polished store presentation.
  • Took initiative across multiple areas of the business, consistently supporting teammates and maintaining high standards of reliability, organization, and customer experience.

• Delivered personalized, attentive service that built strong guest relationships and encouraged repeat visits.
• Anticipated guest needs and regularly checked tables to ensure a seamless, elevated dining experience.
• Supported multiple front-of-house roles including serving, food running, hosting, bussing, and maintaining dining areas.
• Adapted quickly in a fast-paced environment, maintaining efficiency, professionalism, and attention to detail.
• Worked closely with the service team to keep operations running smoothly and consistently exceed guest expectations.

• Consistently achieved 85%+ customer loyalty enrollment, exceeding the store’s 75% goal through persuasive communication and strong customer rapport.
• Recognized for strong customer engagement and ability to effectively communicate program benefits while maintaining a positive shopping experience.
• Supported efficient store operations through accurate transactions, shipment processing, inventory organization, and sales-floor maintenance.