Jennifer Concepcion
Rochester,NY
Summary
Customer focused and safety driven professional with experience supporting fast paced, high volume environments while maintaining strong service standards, accuracy, and compliance. Recognized for staying calm under pressure, resolving customer concerns efficiently, and working effectively as part of a team. Bilingual in English and Spanish with strong interpersonal communication, attention to detail, and a hospitality mindset. Prepared to deliver exceptional passenger experiences while prioritizing safety and professionalism in a Flight Attendant role.
Overview
9
9
years of professional experience
Work History
Retail Inventory and Customer Service Associate
Walmart
Clarksville, TN
08.2023 - 02.2025
- Provided consistent service by assisting guests with product locations, questions, and fast problem resolution in a high traffic environment.
- Maintained clean organized work areas while following workplace safety standards and operational procedures.
- Worked with collaboratively with over 50 team members during peak hours to ensure efficient workflow and excellent customer service.
- Demonstrated strong attention to detail by verifying shelf tags, recording price updates, and maintaining accurate inventory.
- Supported daily operations by uploading daily shipments, organized inventory, and creating promotional displays with a service first mindset.
Operations Supervisor
Electrolux
Springfield, TN
11.2020 - 10.2022
- Supervised daily operations and ensured 5 teams performance aligned with company procedures, and productivity goals.
- Identified operational issues quickly and implemented solutions to improve performance and workflow.
- Enforced safety regulations to protect personnel from harm or injury while working onsite.
- Mentored 128 junior staff on best practices within the department, fostering a positive work environment.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Provided technical guidance on equipment maintenance schedules to prevent downtime.
- Developed a talented team of 16, participating in hiring, coaching, and performance management processes.
- Audited inventory records regularly for accuracy and completeness of information.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
Customer Service and Operations Proffessional
Walmart Distribution Center
Kentucky
04.2018 - 10.2019
- Developed and trained 38 new customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering over a 1000 customers information into a database
- Recruited 14 paid staff members to assist with event management and implementation of a volunteer retention bonus program.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Mentored junior staff by providing advice on how to handle challenging situations effectively.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
Merchandize Operations Superviser
Grupo Antolin
Hopkinsville, KY
06.2016 - 01.2018
- Provided customer service and was involved in training new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 65% annually.
- Provided clear direction to team members while fostering collaboration among staff.
- Monitored project timelines closely to ensure deadlines were met or exceeded.
- Developed team members' skills through coaching, feedback, and mentoring initiatives.
- Utilized strong communication skills to build relationships with internal stakeholders.
- Identified areas for improvement in operational procedures, resulting in cost savings of 15%.
- Managed daily operations of the department, including personnel management and budgeting responsibilities.
Education
Associate of Science - Criminal Justice
University Of Criminal Justice
Puerto Rico07-2004
High School Diploma -
Dra. Conchita Cuevas
Puerto Rico05-2002
Skills
- Passenger Service & Customer Care
- Safety Awareness & Policy Compliance
- Conflict Resolution & De-escalation
- Bilingual Communication (English/Spanish)
- Professionalism Under Pressure
- Team Collaboration & Support
- Attention to Detail & Situational Awareness
- Multitasking in High-Volume Environments
- Time Management & Reliability
- Cleanliness & Service Standards
- Problem Solving & Service Recovery
- Inventory & Supply Coordination
LANGUAGES
Spanish
Bilingual
Timeline
Retail Inventory and Customer Service Associate
Walmart
08.2023 - 02.2025
Operations Supervisor
Electrolux
11.2020 - 10.2022
Customer Service and Operations Proffessional
Walmart Distribution Center
04.2018 - 10.2019
Merchandize Operations Superviser
Grupo Antolin
06.2016 - 01.2018
Associate of Science - Criminal Justice
University Of Criminal Justice
High School Diploma -
Dra. Conchita Cuevas