Brian Opal
Longwood,FL
Summary
Proactive and versatile professional dedicated to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of post-secondary education
31
31
years of professional experience
Work History
Inside Sales Representative
Speciality Building Products
Orlando, Florida
09.2016 - 08.2026
- Prepared quotes using pricing, product availability, and customer specifications
- Managed inbound contractor calls for building products and millwork orders
- Entered sales orders into ERP and CRM systems
Assistant General Manager
Edwin Watts Golf Shops LLC
Orlando, Florida
09.2009 - 09.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily operations and supported staff scheduling
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns and handled escalated issues
- Trained new employees on company procedures and service standards
- Coordinated team tasks and assigned work priorities
- Reviewed reports and prepared updates for management
- Enforced policies, safety rules, and workplace procedures
- Assisted manager with hiring, onboarding, and performance reviews
- Maintained up-to-date knowledge of company products and services.
- Monitored inventory levels and ordered needed supplies
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented quality control measures to uphold company standards.
Auditor
Orange County National Golf Center and Lodge
Winter Garden, Florida
11.2008 - 09.2009
- Managed inbound contractor calls for building products and millwork orders
- Prepared quotes using pricing, product availability, and customer specifications
- Entered sales orders into ERP and CRM systems
- Reconciled lodge guest folios and daily cashier balances.
- Audited front desk transactions for golf center and lodge operations.
- Reviewed room charges, credits, and payment records for accuracy.
- Prepared nightly audit reports for management review.
- Verified tee time, lodging, and banquet revenue postings.
- Investigated billing discrepancies with front desk and golf staff.
- Monitored cash drawers and secured audit documents.
- Communicated accounting issues to lodge leadership and guest services.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Conducted audits on internal controls and developed reports on findings.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Maintained open communication with external auditors regarding coordination of audits.
- Reviewed company financial statements for accuracy, completeness, and compliance with legal and regulatory requirements.
- Identified and assessed areas of significant business risk and internal control weaknesses.
- Analyzed balance sheets for mistakes and inaccuracies.
General Manager
Wekiva Golf Club
Longwood, Florida
01.2005 - 11.2008
- Managed inbound contractor calls for building products and millwork orders
- Prepared quotes using pricing, product availability, and customer specifications
- Entered sales orders into ERP and CRM systems
- Oversaw staff scheduling, training, and performance across Wekiva Golf Club departments
- Directed daily golf club operations across pro shop, clubhouse, and course services
- Managed member service standards for tee times, reservations, and guest check-in
- Coordinated food, beverage, and banquet operations for club events and outings
- Controlled budgets, purchasing, and vendor relationships for club supplies and services
- Implemented policies for safety, customer service, and facility cleanliness
- Reviewed course conditions with grounds staff to support playability and presentation
- Resolved member concerns and supervised communication between departments and leadership
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
Director of Golf
Alaqua Country Club
Longwood, Florida
05.1995 - 11.2005
- Managed inbound contractor calls for building products and millwork orders
- Prepared quotes using pricing, product availability, and customer specifications
- Entered sales orders into ERP and CRM systems
- Directed golf operations for private country club members and guests
- Managed tee sheet reservations and daily play flow
- Supervised golf staff scheduling, training, and service standards
- Coordinated member tournaments, outings, and club golf events
- Oversaw pro shop merchandising, inventory, and retail displays
- Delivered member communication on golf programs and course policies
- Enforced golf etiquette, pace of play, and clubhouse rules
- Collaborated with club leadership on golf budgets and program planning
- Ensured compliance with all applicable laws related to running a golf facility.
- Collaborated with local businesses and organizations on promotional activities that would benefit both parties.
- Analyzed financial data to identify trends in sales volumes and profitability.
- Managed team of professionals responsible for delivering high-quality instruction services at the facility.
- Oversaw the operation of pro shop including inventory control, purchasing decisions and budgeting.
- Maintained records for tournament play results and handicaps.
- Managed the daily maintenance of the golf course including mowing greens, tees, fairways; trimming bunkers; applying fertilizers; controlling weeds; aerifying greens; irrigating fairways, greens, tees.
- Created marketing campaigns to promote golf course offerings to attract new members.
- Developed and implemented golf programs, tournaments, and instructional clinics.
- Conducted weekly meetings with staff to ensure proper communication of policies and procedures.
- Assisted in developing annual budgets for operating expenses and capital expenditures.
- Evaluated and improved existing processes and procedures related to golf operations.
- Advised senior management on strategic planning initiatives related to growth opportunities within the business.
- Managed winterizing courses, tree and stump removal and landscaping shrubbery.
- Maintained safety and security of hazardous chemicals.
- Oversaw recruitment, hiring and training of course maintenance team members.
- Scheduled and coordinated events and activities.
- Delegated work to staff, setting priorities and goals.
- Planned programs of events or schedules of activities.
- Assigned tasks and work hours to staff.
- Resolved customer complaints regarding worker performance or services rendered.
- Diagnosed issues with equipment and directed repairs.
- Performed regular inspections of the facility's grounds and equipment in order to maintain safety standards and minimize risk.
- Developed relationships with vendors in order to secure discounted prices on supplies needed for golf course maintenance.
- Organized and directed golf staff including hiring, scheduling, training, coaching, and performance management.
- Provided exceptional customer service by responding promptly to inquiries or complaints from customers regarding golf operations.
- Implemented strategies to maximize revenue from green fees, cart rentals and other services offered at the facility.
- Coordinated special events such as charity tournaments or corporate outings.
Education
Some College (No Degree) - Business Administration
University of Central Florida
Orlando, FL 08.1992 - 05.1995
Skills
- Quote preparation
- Sales forecasting
- Product availability
- Key relationship management
- Order management
- Customer relationship management
- Client relationship management
- B2B sales
- Product knowledge
- Inbound call handling
- Data entry
- Issue resolution
- Conflict resolution
- Customer service
- Exceptional customer service
- Relationship building
- Rapport building
- Upselling and cross-selling
- Revenue growth
- Effective communication
- Email and phone etiquette
- Attention to detail
- Organized and efficient
- Superior organizational skills
- Organized and meticulous
- Excellent time management
- Problem solving
- Dependable
- Cheerful and energetic
- Networking enthusiast
- Key relationship management
- Relationship building and management
- Exceptional customer service
Timeline
Inside Sales Representative
Speciality Building Products
09.2016 - 08.2026
Assistant General Manager
Edwin Watts Golf Shops LLC
09.2009 - 09.2016
Auditor
Orange County National Golf Center and Lodge
11.2008 - 09.2009
General Manager
Wekiva Golf Club
01.2005 - 11.2008
Director of Golf
Alaqua Country Club
05.1995 - 11.2005
Some College (No Degree) - Business Administration
University of Central Florida
08.1992 - 05.1995