Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Osborne

Independence,KS

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.

Overview

11
11
years of professional experience

Work History

Pool Technician

C & J Pools
06.2012 - 08.2018
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Educated customers in proper pool operation and maintenance.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Maintained clean, safe and appropriately stocked company vehicle.

Night Lead

ABM Janitorial Services
08.2018 - 01.2020
  • Performed custodial duties to maintain area in clean and habitable condition.
  • Sanitized and maintained floors by sweeping, mopping and refinishing.
  • Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
  • Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Authorization Specialist

Impact Healthcare
01.2020 - 06.2022
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Kept records of customers' charges and payments.

Tech Specialist

USD 436
09.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

Ceres High School
Ceres, CA

Skills

  • Supply Management
  • Emergency Response
  • Customer Relations
  • System Installations
  • Manual Dexterity
  • Resource Information
  • Documentation and Paperwork
  • Telephone Etiquette
  • Effective Communication Skills
  • Data Entry

Timeline

Tech Specialist

USD 436
09.2022 - Current

Authorization Specialist

Impact Healthcare
01.2020 - 06.2022

Night Lead

ABM Janitorial Services
08.2018 - 01.2020

Pool Technician

C & J Pools
06.2012 - 08.2018

High School Diploma -

Ceres High School

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Brian Osborne