Summary
Overview
Work History
Education
Skills
Freelance Positions
Languages
References
Timeline
Generic

Brian Palma

Garden Grove,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Manager

Crazy Liquor
Garden Grove, CA
12.2022 - Current
  • Performed regular price checks on competitor stores in order to remain competitive.
  • Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Senior Loan Specialist

Bankroll Inc.
Irvine, CA
12.2021 - 11.2022
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
  • Led a team to develop and prepare loan solutions and refer products and services to clients
  • Delegated and tracked each staff member's assignments to ensure deadlines adherence
  • Used Salesforce, Google Suite, and Amazon Web Services to cooperate with executives and the support staff.

Jr. Loan Specialist

Bankroll Inc.
Irvine, CA
09.2021 - 12.2022
  • Seek prospective opportunities to retain and/or develop new clients
  • Maintained professionalism and diplomacy during all client interactions
  • Contacted pre-qualified borrowers to facilitate a warm call transfer to a licensed business
  • Performed other duties as assigned by management.

Education

Computer Science -

Orange Coast College
04.2024

Skills

  • Training and mentoring
  • Sales team training
  • Upselling strategies
  • Effective communication abilities
  • Account Management
  • Call Center Operations
  • Salesforce CRM

Freelance Positions

Ecommerce, 01/2020, Present, Efficiently managed inventory of over 100 items at a time, with a consistent flow of units in and out of storage., Regularly generated sales to keep inventory flowing, Managed inventory using Google spreadsheets., Hired, trained and supervised 1 part-time contractor to assist with photographing and listing items., Promoted listings through various social media apps., Packaged and shipped an average of 20 packages per month, both domestically and internationally.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Crazy Liquor
12.2022 - Current

Senior Loan Specialist

Bankroll Inc.
12.2021 - 11.2022

Jr. Loan Specialist

Bankroll Inc.
09.2021 - 12.2022

Computer Science -

Orange Coast College

Similar Profiles

CREATE PROFILE
Brian Palma