Brian Palma
Temecula,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Front End Cashier
Organic Roots
Temecula, USA
08.2024 - Current
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Manager
Crazy Liquor
Garden Grove, USA
12.2023 - 07.2024
- Performed regular price checks on competitor stores to remain competitive
- Overseeing store operations daily, including supervising staff, managing stock levels, and handling customer inquiries
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments
Senior Loan Specialist
Bankroll Inc.
Irvine, USA
12.2021 - 12.2023
- Proofread, edited, and evaluated the final copy to verify content aligned with established guidelines
- Led a team to develop and prepare loan solutions and refer products and services to clients
- Delegated and tracked each staff member's assignments to ensure deadline adherence
- Used Salesforce, Google Suite, and Amazon Web Services to cooperate with executives and the support staff
Education
Computer Science -
Orange Coast College
Costa Mesa04.2024
Skills
- Training and mentoring
- Sales team training
- Upselling strategies
- Account Management
- Call Center Operations
- Customer service
- Bilingual
Timeline
Front End Cashier
Organic Roots
08.2024 - Current
Manager
Crazy Liquor
12.2023 - 07.2024
Senior Loan Specialist
Bankroll Inc.
12.2021 - 12.2023
Computer Science -
Orange Coast College
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