BRIAN PANTOJA
Brownsburg
Summary
Dedicated IT Support Technician and U.S. Air Force veteran with extensive hands-on experience in delivering end-user support, troubleshooting hardware and software issues, and managing enterprise applications such as PeopleSoft and Oracle CRM. Strong customer service foundation enables clear communication of technical concepts to non-technical users, fostering a collaborative environment. CompTIA ITF+ certified and actively pursuing an Associate degree in Computer Science, ready to contribute to an entry-level IT Support or Help Desk role while embracing opportunities for professional growth. Recognized for analytical mindset, adaptability, and commitment to driving process improvements that align with organizational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Helpdesk Analyst (Contract, Hybrid)
Infosys
Indianapolis, IN
03.2026 - Current
- Provide technical support for end users across PeopleSoft (TeamWorks), HCM, Financials, and ESS systems
- Handle service requests and troubleshoot issues related to employee records, payroll, HR systems, and travel inquiries
- Utilize Oracle CRM to review, document, and respond to customer service requests with detailed resolutions
- Process and input data across multiple enterprise systems including PeopleSoft and Concur
- Manage inbound calls and tickets using Platform 28 (P28), ensuring timely resolution of routine to complex issues
- Communicate technical information clearly to non-technical users while maintaining a professional and customer-focused approach
- Support Microsoft Office tools including Outlook, Excel, Word, and Teams in a helpdesk environment
IT Support Technician
Indiana Business Solutions
Indianapolis, IN
11.2023 - 02.2026
- Provided technical support for hardware and software issues, ensuring optimal system performance.
- Diagnosed and resolved network connectivity problems to maintain uninterrupted service.
- Collaborated with cross-functional teams to implement IT solutions that enhanced operational efficiency.
- Conducted training sessions for staff on new technologies and best practices in IT usage.
Travel Agent
Archer Travel
Indianapolis, IN
10.2022 - 09.2023
- Developed customized travel itineraries based on client preferences and budget requirements.
- Coordinated logistics for group travel, ensuring seamless experiences for clients.
- Researched and identified competitive travel packages to enhance service offerings.
Valet Driver
IPark Solutions at St. Vincent Hospital
Indianapolis, IN
10.2021 - 09.2022
- Provided exceptional customer service to enhance guest experiences during vehicle retrieval and parking.
- Managed efficient traffic flow in high-demand areas, ensuring quick access for patients and visitors.
- Operated various vehicle types safely within hospital premises, adhering to all safety protocols and regulations.
- Assisted in training new valet staff on operational procedures and customer service standards.
Vehicle Mechanic
United States Air Force
04.2017 - 04.2021
- Diagnosed and repaired mechanical issues on various military vehicles, ensuring operational readiness.
- Conducted routine maintenance checks, adhering to safety protocols and technical specifications.
- Utilized diagnostic tools and equipment to troubleshoot vehicle malfunctions effectively.
- Mentored junior mechanics, providing guidance on repair techniques and best practices.
Education
Associate of Applied Science - Computer Science
California Institute of Art and Technology
02-2026
Bachelor of Science - Cyber Security
California Institute of Technology
Pasadena, CA12-2027
Skills
- IT Support and Help Desk
- End-User Technical Support
- Hardware and Peripheral Troubleshooting
- Windows 10/11
- Network Connectivity Troubleshooting
- TCP/IP and Ethernet basics
- Microsoft 365
- Customer Service and Communication
- Bilingual English/Spanish
- PeopleSoft (HCM, Financials, ESS)
- Oracle CRM
- Concur (Travel and Expense System)
- Ticketing Systems and Call Center Platforms
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Certification
CompTIA IT Fundamentals (ITF+)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Helpdesk Analyst (Contract, Hybrid)
Infosys
03.2026 - Current
IT Support Technician
Indiana Business Solutions
11.2023 - 02.2026
Travel Agent
Archer Travel
10.2022 - 09.2023
Valet Driver
IPark Solutions at St. Vincent Hospital
10.2021 - 09.2022
Vehicle Mechanic
United States Air Force
04.2017 - 04.2021
Associate of Applied Science - Computer Science
California Institute of Art and Technology
Bachelor of Science - Cyber Security
California Institute of Technology