Lane Dismuke
Tulsa,OK
Overview
8
8
years of professional experience
Work History
Helpdesk Hybrid Tech
Union Public Schools
Tulsa, Oklahoma
01.2021 - Current
- Take care of assigned building technology needs, updates, installation of hardware and software, diagnosing and fixing broken devices, as well as networking, answering phone calls, and troubleshooting users' issues.
- Troubleshot, tested, and diagnosed software and hardware issues on computers used by teens during events.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Set up user profiles on local machines according to established standards.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Resolved hardware issues including replacing parts as necessary.
- Maintained inventory records of IT equipment and supplies.
Assistant Manager
Cinemark
Tulsa, Oklahoma
12.2016 - 03.2020
- Directed and led employees, supervising activities to drive productivity and efficiency
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Updated movie schedules and showtimes, maintaining accurate communication to the public.
Information Technology Intern
Union Public Schools
09.2017 - 09.2018
- Set up and configured system user hardware and software applications
- Kept hardware and software systems current with latest patches and current licenses
Education
High School Diploma -
Union High School
05.2018
Some College (No Degree) - Information And Computer Systems
TCC
Skills
- Communication
- Troubleshooting hardware and software issues
- customer support
- Networking basics
- Equipment maintenance
- Hardware troubleshooting
- Software installation
- Technical support
- IT asset management
- Ticket management
- User access support
- Operating systems
- Remote support
- Hardware repair
- Help desk software
Timeline
Helpdesk Hybrid Tech
Union Public Schools
01.2021 - Current
Information Technology Intern
Union Public Schools
09.2017 - 09.2018
Assistant Manager
Cinemark
12.2016 - 03.2020
High School Diploma -
Union High School
Some College (No Degree) - Information And Computer Systems
TCC
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