Kazi Nazmul Islam Sahil
Marketing
Kalamazoo,MI
Summary
Enthusiastic marketing professional seeking an entry-level position to leverage strong skills in social media marketing and content creation and contribute to achieving company marketing goals.
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
2
2
years of professional experience
Work History
Helpdesk Technician: Tech 1 and Tech 2
WMU Office of Information and Technology
Kalamazoo, MI
10.2023 - 09.2025
- Provided technical assistance to university community members by resolving various hardware and software issues. Supported students with e-learning systems to facilitate access to course materials.
- Managed user-related phone calls and documented telecommunication issues.
- Diagnosed and resolved technical issues in hardware and software systems to ensure optimal performance.
- Configured and maintained network infrastructure to ensure optimal performance.
Student Facility Manager
WMU
Kalamazoo, MI
08.2024 - 10.2024
- Oversaw evening and weekend facility operations, including troubleshooting AV equipment and ensuring guest safety.
- Oversaw and directed student employees, cultivating a professional and inclusive workplace culture.
- Facilitated event operations and addressed guest concerns, showcasing exceptional problem-solving and customer service expertise.
- Coordinated facility maintenance schedules, ensuring timely completion of repairs and enhancements.
- Implemented safety protocols, fostering a secure environment for staff and visitors.
Call Centre
WMU Alumni Association
07.2023 - 08.2023
- Developed and executed events aimed at fostering connections between alumni and university, reinforcing community bonds.
- Designed and implemented targeted marketing initiatives aimed at fostering alumni connections and boosting involvement in association events.
- Developed strategic partnerships with university departments to enhance networking opportunities for alumni and foster student mentorship.
- Worked effectively in fast-paced environments.
Education
Business in Bachelors Administration - Food Marketing, Fashion Merchandising and General Business
Western Michigan University
Kalamazoo, MI04.2026
Associate's Degree - American Degree Transfer Program: Business
Taylor’s University Lakeside Campus
Kuala Lumpur, Malaysia05.2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working
Interests
Sports (Golf, Soccer, Formula 1)
Travelling
Watching Documentary
Timeline
Student Facility Manager
WMU
08.2024 - 10.2024
Helpdesk Technician: Tech 1 and Tech 2
WMU Office of Information and Technology
10.2023 - 09.2025
Call Centre
WMU Alumni Association
07.2023 - 08.2023
Business in Bachelors Administration - Food Marketing, Fashion Merchandising and General Business
Western Michigan University
Associate's Degree - American Degree Transfer Program: Business
Taylor’s University Lakeside Campus