Brian Pardon

• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager's results and expectations daily
• Oversees part-time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the Route Target Worksheets
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns
• Monitors the Global Safety Human Resources Management Information System dashboard and all safety compliance components
• Participated in professional development opportunities, building new skills and staying current with industry advancements.
• Covers Business Manager responsibilities when necessary.
• Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.

• Spearheaded a team to complete projects with extremely compressed time and budget constraints
• Completed entire mission project in less than half the time allotted
• Expedited projects in less than ideal locations with minimal traditional conveniences
• Developed connections with local leadership through communication and empathy.

• Manager and Primary Contact for Fed-Ex Contractor serving 3 different terminals, in two different states and leading team of 40 plus drivers with exceptional delivery accuracy
• Maintained service records and vehicle operations in excess of $800,000
• Trained team members in utilizing contact management tools, improving overall productivity.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Responsible for training on technology package, including Ground Cloud, iPad and Scanners.
• Promoted a positive company image through exceptional customer service and timely resolution of issues.

Maintained weapon and training records for 120 soldiers

• Developed contingency plans for unforeseen circumstances, allowing for quick adaptation during evolving missions.
• Provided situational reports to chain of command, maintaining transparency and enabling effective decision-making at higher levels.
• Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
• Provided mentorship to junior team members, fostering growth in their military careers.
• Improved the overall efficiency of unit Arms Room by 75% gaining the first passing inspection in 5 years
• Enhanced readiness of the unit by conducting thorough equipment checks and maintenance procedures.

Improved aircraft performance by installing, adjusting, and testing advanced avionic equipment.

• Reduced maintenance downtime by efficiently diagnosing and resolving complex electrical issues.
• Collaborated with manufacturers, maintenance representatives, engineering departments and regulatory personnel to effectively carry out aircraft maintenance and repairs.
• Minimized equipment failures by conducting routine preventive maintenance checks on aircraft electrical systems.
• Successfully completed numerous deployments, showcasing adaptability and resilience in challenging environments while maintaining optimal aircraft readiness levels.
• Responsible for crew of 22 Enlisted and Officers and $100 Million in Aircraft
• Letter of Appreciation from Commander, Carrier Air Wing 2 for outstanding performance in support of carrier air wing combat operations.
• Provided exceptional support during emergency situations, quickly identifying and addressing critical electrical malfunctions under pressure.
• Boosted team efficiency through effective communication of system status updates to relevant personnel.
• Enhanced crew preparedness by providing comprehensive training on aircraft systems, emergency procedures, and situational awareness techniques.