Brian Patterson
Bartow
Summary
Detail-oriented Facility Management Professional with expertise in project management, facility operations, and safety compliance. Enhances workplace security and streamlines maintenance processes to optimize functionality and collaboration. Manages daily operations and vendor relationships while ensuring compliance, contributing to operational efficiency and effective team coordination.
Overview
25
25
years of professional experience
Work History
Tower Building Administrator
MIDFLORIDA Credit Union
Lakeland
02.2020 - Current
- Managed daily operations of facilities to ensure smooth functionality.
- Coordinated maintenance and repair requests for building systems.
- Oversaw vendor relationships for outsourced services and supplies.
- Implemented safety protocols to enhance workplace security and compliance.
- Scheduled and conducted regular inspections of property conditions and amenities.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Monitored security systems within the facility and made adjustments as necessary.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Security Officer
MIDFLORIDA Credit Union
Lakeland
07.2019 - 02.2020
- Monitored premises to ensure safety and security for members and staff.
- Conducted regular patrols of facilities to detect and prevent unauthorized access.
- Enforced credit union policies to promote a safe environment for all members.
- Collaborated with local law enforcement during emergencies and investigations.
- Maintained accurate logs of daily activities, incidents, and observations.
- Assisted in training new security personnel on procedures and protocols.
Support Services Specialist
MIDFLORIDA Credit Union
05.2016 - 07.2019
- Provided exceptional customer support for members' inquiries and service needs.
- Assisted in resolving member account issues through effective communication and problem-solving.
- Conducted regular audits of service procedures to ensure compliance with credit union standards.
Quality Control Analyst
MIDFLORIDA Credit Union
Lakeland
04.2013 - 05.2016
- Conducted quality assessments on financial products and services for compliance.
- Developed and maintained documentation related to quality control processes.
- Trained new staff on quality control protocols and best practices.
Records Clerk
MIDFLORIDA Credit Union
Lakeland
01.2006 - 04.2013
- Maintained accurate records of member transactions and account information.
- Organized files and documentation to ensure efficient access and compliance.
- Reviewed documents for accuracy and completeness before filing.
Courier
MIDFLORIDA Credit Union
Lakeland
08.2005 - 01.2006
- Delivered documents and packages to various locations within the service area.
- Maintained accurate records of deliveries and pick-ups for accountability.
- Ensured proper handling of confidential materials during transport.
Teller
MIDFLORIDA Credit Union
Lakeland
09.2001 - 08.2005
- Processed customer transactions efficiently and accurately at MIDFLORIDA Credit Union.
- Balanced cash drawer daily, ensuring accuracy in all transactions.
- Assisted customers with account inquiries and provided exceptional service.
- Promoted credit union products to enhance member engagement and satisfaction.
Part Time Teller
MIDFLORIDA Credit Union
Lakeland
06.2001 - 09.2001
- Processed customer transactions accurately and efficiently.
- Assisted members with account inquiries and product information.
- Maintained cash drawer and balanced daily transactions.
- Promoted credit union services to enhance member engagement.
Education
BBA - Business Administration
Southeastern University
Lakeland, FL12-2026
Skills
- Facility management
- Building systems oversight
- Vendor coordination
- Maintenance scheduling
- Safety compliance
- Building inspections
- Emergency preparedness
- Project management
- Data analysis
- Facility operations
- Space optimization
- Environmental sustainability
- Stakeholder engagement
- Team collaboration
- Customer service
- Personnel communications
- Stakeholder engagement
Affiliations
- Member Citrus Center Kiwanis
- Member Bartow Leadership
- Member Emerge Lakeland
- Member Engage Bartow
Timeline
Tower Building Administrator
MIDFLORIDA Credit Union
02.2020 - Current
Security Officer
MIDFLORIDA Credit Union
07.2019 - 02.2020
Support Services Specialist
MIDFLORIDA Credit Union
05.2016 - 07.2019
Quality Control Analyst
MIDFLORIDA Credit Union
04.2013 - 05.2016
Records Clerk
MIDFLORIDA Credit Union
01.2006 - 04.2013
Courier
MIDFLORIDA Credit Union
08.2005 - 01.2006
Teller
MIDFLORIDA Credit Union
09.2001 - 08.2005
Part Time Teller
MIDFLORIDA Credit Union
06.2001 - 09.2001
BBA - Business Administration
Southeastern University