Brian Pazanski
Tampa,FL
Summary
Dynamic professional with a proven track record at Gettel Toyota of Bradenton, enhancing customer satisfaction and streamlining service delivery. Skilled in service planning and problem-solving, adept at fostering client relationships and leading teams to exceed goals. Excels in multitasking and organization, significantly improving departmental efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Gettel Toyota of Bradenton
Bradenton, FL
02.2024 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Advisor
Sarasota Ford
Sarasota, FL
11.2022 - 01.2023
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Developed knowledge of product offerings to provide informed recommendations to customers.
HVAC Technician
Air Shield Heating and Cooling
Ellenton, FL
08.2018 - 03.2022
- Adhered to industry regulations and standards in all installations and repairs.
- Performed routine maintenance by inspecting and cleaning HVAC units.
- Identified system malfunctions by conducting thorough diagnostic tests.
- Educated clients on proper HVAC usage for prolonged equipment lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Education
Palmetto High School
Palmetto, FL05.2019
Skills
- Customer service focus
- Service planning
- Schedule coordination
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Goal oriented
- Verbal and written communication
- Work Planning and Prioritization
Certification
EPA 608 UNIVERSAL LICENSE
Timeline
Assistant Service Manager
Gettel Toyota of Bradenton
02.2024 - Current
Service Advisor
Sarasota Ford
11.2022 - 01.2023
HVAC Technician
Air Shield Heating and Cooling
08.2018 - 03.2022
Palmetto High School