BRIAN P. BIRES
Erie,PA
Summary
To obtain a position that will allow me to use my abilities and experience in the areas of technical customer service, sales, and working with a team and individually.
Overview
24
24
years of professional experience
Work History
UPMC Hamot
03.2023 - Current
- Mobilize patients following orders from Physician, Nurse and PT/OT
- Daily Fall Audit completion and submission to Fall Risk Committee
- Communicate daily plan of care for patients
Route Floater
AVI Food Systems
08.2023 - 03.2024
- Filling orders for delivery to assigned location
- Communication with warehouse and office as needed
Mental Health Room Lead
Barber National Institute
10.2022 - 08.2023
- Create and Support Lesson plans for Psychoeducational activities
- Create and implement Classroom rules for clients
- Track and maintain records with daily notes for clients
Behavior Counselor/Transportation/Support Staff
Sarah Reed Childrens Center
05.2018 - 10.2022
- Provide support in classroom activities
- Create safety plans and help clients who are struggling with behaviors
- Create lesson plans from Psycho Ed lessons be taught daily to clients
- Provide support to different rooms throughout the building
- Transport students on bus as a driver safely from home to school then from school to home
Paraeducator/Teachers Assistant
Erie School District
02.2016 - 05.2018
- Provide support in the classroom for students on a daily basis
- Assist teacher in providing help to students struggling with reading or comprehension of lessons being taught
- Escort students to rooms during transition as needed by teacher’s request
Inventory Technician
Medcare Equipment Company
11.2013 - 02.2016
- Ship inventory to customers
- Receive new inventory and fill backorders to customers
- Work in a fast paced environment
IT Helpdesk Specialist
Millcreek Community Hospital
04.2007 - 07.2013
- Provide support to all Hospital Staff for a variety of hardware and software related issues
- Processing of Daily/Monthly reports of census to CFO and other units in the hospital
- Monitoring of services directly connected to the hospitals network
- Run of daily backup and taking data to our offsite facility
- On call after hours support provided one week per month
- Worked side by side with ADT Security for the implementation of the new door security Software with HR and Plant Operations
- Provide phone as well as face to face support to our end users
- Setting up weekly Video Conferencing with multiple sites
Helpdesk Associate
Rentway Support Center
09.2005 - 03.2007
- Received Support Center calls from over 784 stores nationwide
- Provided troubleshooting on a variety of hardware and software related issues
- Escalated issues if troubleshooting could not be resolve related via first level phone support
- Exhibited the ability to work independently in a fast paced technical environment
Consultive Sales Specialist
Office Depot
11.2004 - 09.2005
- Technical sales such as CPUs, Laptop, Printers, Hardware and Software
- Technical advice relating to sale of systems and accessories
- Sales not on a commission basis and knowledge of Product Protection Plans and extended warranties
IS Helpdesk Technician
Adecco Technical
07.2004 - 09.2004
- Company Overview: Contracted to Lord Corporation
- Provided technical support and troubleshooting skills for a variety of hardware and software related issues
- Installation of software and hardware on new systems as well as system upgrades
- Developed in a fast paced environment by taking and troubleshooting calls
- Contracted to Lord Corporation
Software Technician
Thompson Medical Systems
07.2003 - 05.2004
- Provided technical support for a variety of medical billing offices
- Technical support included troubleshooting of software related issues and HIPPA implementation
- Assisted offices in running a variety of reports from patient statements to month and year end reports
IT Helpdesk Analyst I
Rentway, Inc.
07.2001 - 03.2003
- Completed technical support to over 795 stores nationwide
- Troubleshooting on a variety of hardware and software related issues
- Provided documentation and research for continued quality assurance
- Exhibited the ability to work independently in a fast paced technical environment
Education
Associate in Specialized Business degree - Computer Information Specialist
Erie Business Center
Erie, PA04.2001
Attributes
- Self Motivated
- Goal Oriented
- Assertive
- Work Independently
- Organized
- Strong Work Ethics
Skills
Windows XP, Windows Vista, Windows 7, Word 2003 – 2010, Excel 2003 – 2010, Access 2003 – 2010, PowerPoint 2003 – 2010, Outlook 2003 – 2010
Activities
Strong Vincent High School Football Coach
Timeline
Route Floater
AVI Food Systems
08.2023 - 03.2024
UPMC Hamot
03.2023 - Current
Mental Health Room Lead
Barber National Institute
10.2022 - 08.2023
Behavior Counselor/Transportation/Support Staff
Sarah Reed Childrens Center
05.2018 - 10.2022
Paraeducator/Teachers Assistant
Erie School District
02.2016 - 05.2018
Inventory Technician
Medcare Equipment Company
11.2013 - 02.2016
IT Helpdesk Specialist
Millcreek Community Hospital
04.2007 - 07.2013
Helpdesk Associate
Rentway Support Center
09.2005 - 03.2007
Consultive Sales Specialist
Office Depot
11.2004 - 09.2005
IS Helpdesk Technician
Adecco Technical
07.2004 - 09.2004
Software Technician
Thompson Medical Systems
07.2003 - 05.2004
IT Helpdesk Analyst I
Rentway, Inc.
07.2001 - 03.2003
Associate in Specialized Business degree - Computer Information Specialist
Erie Business Center