Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Brian Pearson

San Antonio,TX

Summary

Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in a fast-paced environment. Collaborates effectively within teams to achieve personal and business goals, while also adept at handling escalated customer support issues. Highly skilled critical thinker, communicator, and problem solver, proficiently catering to diverse customer needs.

Overview

11
11
years of professional experience

Work History

CDL A OTR Driver

Carpathian Way
Skokie, IL
05.2024 - Current
  • Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
  • Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
  • Transported goods safely in accordance with the Department of Transportation's rules and regulations for CDL A OTR Drivers.

Human Resources Manager

BEAT AIDS
San Antonio, Texas
03.2018 - 02.2019
  • Identified, screened and interviewed potential employees.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.

Team Leader

Transcom Worldwide
San Antonio, TX
03.2014 - 02.2018
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Established clear expectations for employees, providing guidance when needed.

Education

Bachelor of Arts - Business Administration

American InterContinental University
Schaumburg, IL
11-2017

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Entry
  • Product Knowledge
  • Technical Support
  • Active Listening
  • Customer Service
  • Critical Thinking
  • High-energy attitude

Accomplishments

  • Army Accomendation Medal

Affiliations

  • Cooking
  • Working Out

Timeline

CDL A OTR Driver

Carpathian Way
05.2024 - Current

Human Resources Manager

BEAT AIDS
03.2018 - 02.2019

Team Leader

Transcom Worldwide
03.2014 - 02.2018

Bachelor of Arts - Business Administration

American InterContinental University

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