Versatile and achievement-oriented professional with a proven track record at Missouri Baptist Medical Center, adept in patient observation and fostering team collaboration. Excelled in enhancing patient satisfaction and streamlining healthcare workflows. Skilled in CPR/AED, with a strong focus on HIPAA compliance and improving operational efficiency.
Work History
Patient Care Technician
Missouri Baptist Medical Center
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Server
The Bellwether
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Restaurant Manager
Cooper’s Hawk Winery and Restaurant
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Office Manager
Cooper’s Hawk Winery and Restaurant
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
University Missouri Kansas City
Kansas City, MO
Pattonville High School
Maryland Heights, MO
2012
Skills
Patient observation
Blood glucose testing
CPR certification
Adaptable
Team collaboration
Active listening
Timeline
Patient Care Technician
Missouri Baptist Medical Center
Server
The Bellwether
Restaurant Manager
Cooper’s Hawk Winery and Restaurant
Office Manager
Cooper’s Hawk Winery and Restaurant
University Missouri Kansas City
Pattonville High School
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