Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
OperationsManager

DIAMOND MOORE

Currie,NC

Summary

Accomplished in delivering patient-focused care, I leveraged vital signs monitoring and empathetic support to enhance patient satisfaction at Novant Health, Inc. Skilled in infection control and patient education, I improved care quality and efficiency, evidenced by a 20% increase in positive patient feedback. My adaptability and dedication to excellence set me apart in fast-paced healthcare environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Novant Health, Inc
08.2022 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Covid Case Investigator

AM LLC
10.2022 - 03.2022
  • Public health professional responsible for receiving reports of persons suspected or confirmed as having COVID-19, locating them, and interviewing them in order to gather information necessary for public health case investigation and contact tracing
  • Interviews involve gathering information about symptoms, exposures, and identifying others with whom the case has been in contact while potentially infectious
  • Ascertain whether the case is part of a group at high risk of transmission or severe disease and provide information about the illness and methods of disease prevention and control, including the importance of staying isolated from others
  • Alerts Epidemiologists if the case is associated with a congregate or other high risk setting that requires additional public health investigation
  • Monitor and document the person’s compliance with isolation protocols
  • Provides cases with approved information about state isolation procedures
  • Responsible for providing the ill individuals with resources available for further information or support as needed
  • Utilizes statewide and county wide databases to identify newly diagnosed patients
  • Inputs data collected into databases and assures the database is kept up to date

COVID-19 Case Investigator

Community Care of North Carolina
12.2020 - 05.2021
  • Company Overview: COVID-19 Case Investigator - New Hanover County Health Department
  • Public health professional responsible for receiving reports of persons suspected or confirmed as having COVID-19, locating them, and interviewing them in order to gather information necessary for public health case investigation and contact tracing
  • Interviews involve gathering information about symptoms, exposures, and identifying others with whom the case has been in contact while potentially infectious
  • Ascertain whether the case is part of a group at high risk of transmission or severe disease and provide information about the illness and methods of disease prevention and control, including the importance of staying isolated from others
  • Alerts Epidemiologists if the case is associated with a congregate or other high risk setting that requires additional public health investigation
  • Monitor and document the person’s compliance with isolation protocols
  • Provides cases with approved information about state isolation procedures
  • Responsible for providing the ill individuals with resources available for further information or support as needed
  • Utilizes statewide and county wide databases to identify newly diagnosed patients
  • Inputs data collected into databases and assures the database is kept up to date
  • COVID-19 Case Investigator - New Hanover County Health Department

Dedicated Nursing Associates
06.2017 - 11.2019
  • Provided positive support and be an advocate for the residents
  • Provided assistance and guidance with identifying choices and making informed decisions that involve residents’ activities and life
  • Provided training or assistance with mobility in home environment, using adaptive aids, and accessing public transportation
  • Accompanied residents to locations and appointments in the community, to educate them in learning how to assess and utilize their community resources and services
  • Completed daily progress notes and other necessary documentation in compliance with organization policies and provided to own agency and to NCC Case Manager

Certified Nursing Assistant

The Davis Community Assisted Living
08.2016 - 06.2017
  • Provided high-quality patient care as a CNA within home-healthcare and palliative care settings
  • Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing
  • Developed relationships with residents and family members

Community Support Specialist

ResCare Home Care
03.2011 - 06.2014
  • Provided positive support and be an advocate for the residents
  • Provided assistance and guidance with identifying choices and making informed decisions that involve residents’ activities and life
  • Provided training or assistance with mobility in home environment, using adaptive aids, and accessing public transportation
  • Accompanied residents to locations and appointments in the community, to educate them in learning how to assess and utilize their community resources and services
  • Completed daily progress notes and other necessary documentation in compliance with organization policies and provided to own agency and to NCC Case Manager

Education

Cape Fear Community College
Wilmington, NC

High School Diploma -

Pender High School
Burgaw, NC
05.2009

Skills

  • Vital signs monitoring
  • Patient Observation
  • Blood Glucose Testing
  • Infection control standards
  • Phlebotomy Techniques
  • Specimen Collection
  • Adaptable
  • Patient Services
  • Patient Education
  • Data Collection
  • Monitoring patient conditions
  • Restocking supplies
  • Time Management
  • CPR Certification
  • HIPAA Compliance
  • Patient-focused care
  • Certified in CPR/AED
  • Recording vital signs
  • Vital signs
  • Basic Life Support
  • Empathy and Compassionate Care
  • Calm Under Stress
  • Attention to Detail
  • Medical terminology knowledge
  • Patient Care Technician (PCT)
  • Electronic Charting
  • Responding to emergencies
  • Patient Care Quality
  • Emotional and Social Support
  • Client documentation
  • CNA Certification
  • Phlebotomy Training
  • Family Communication
  • Electronic Recordkeeping
  • Patient Assessments
  • Room Cleaning and Restocking
  • Dementia and Alzheimer's knowledge
  • Medical Terminology
  • Observation Documentation

Certification

  • Phlebotomy Certification, 2013, Wilmington Health Endocrinology, Wilmington, NC
  • Nurse Aide 1/Medication Aide, 2011-Current, North Carolina Nurse Aide Registry
  • Covid 19 Case Investigator Certificate, 2021

References

  • Malissa Pompey, (336) 287-7330
  • Anna Williams, (910) 259-9119
  • Karen Johnson, (910) 452-3003
  • Rachel Kincaid, (336) 457-7589

Timeline

Covid Case Investigator

AM LLC
10.2022 - 03.2022

Patient Care Technician

Novant Health, Inc
08.2022 - Current

COVID-19 Case Investigator

Community Care of North Carolina
12.2020 - 05.2021

Dedicated Nursing Associates
06.2017 - 11.2019

Certified Nursing Assistant

The Davis Community Assisted Living
08.2016 - 06.2017

Community Support Specialist

ResCare Home Care
03.2011 - 06.2014

High School Diploma -

Pender High School

Cape Fear Community College

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