Brian Penhollow
FleetPride
Mableton,GA
18
years of professional experience
Seasoned Outside Sales Representative with 5 -year track record. Bringing strong Heavy Duty knowledge, supporting business development and growth initiatives. Leveraging outstanding communication strengths to cultivate and retain long-term relationships.
Work History
Outside Sales Representative
4 Years 1 Month- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Worked independently with minimal supervision.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Met or exceeded sales, customer service and loyalty program standards.
Outside Sales Representative
3 Years 10 Months- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
Operations Manager
13 Years- Increased revenues by 30% within the first year as Operations Manager.
- Managed a large scale Valet Company with over 60 employees and over 30 different accounts.
- Reduced employee turnover by 20% through Comprehensive training and competitive bonuses.
Baggage Service Agent
1 Year 2 Months- Greeted passengers in the claim area and helped them retrieve luggage.
- Fielded customer complaints and comments about baggage services.
- Logged bags and flights as they arrived at airports and baggage areas.
- Updated records when lost, delayed or pilfered bags were found.
- Processed and secured unclaimed luggage.
- Led a comprehensive customer service training for 30 staff members in my department.
Sales Representative
1 Year 2 Months- Developed new business by networking with valuable customers.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Contacted satisfied customers to offer additional services.
- Parked and retrieved customer vehicles in specified areas in a safe and efficient manner.
- Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service.
- Promoted courteous treatment of customers and resolved guest service issues.
Sales Assistant
1 Year 8 Months- Earned numerous recognitions for exceptional customer service.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Trained new employees on customer service, money handling and organizing strategies.
- Processed cash, check and credit card payments.
- Promoted courteous treatment of customers and resolved guest service issues.
Project Manager
7 Years- Promoted to Supervisor after 2 years, and then promoted again to Project Manager a year after.
- Implemented a set of comprehensive tracking processes to monitor employees performance.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Worked both independently and collaboratively to resolve urgent issues.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Utilized all physical senses to detect emergency situations and respond to alarms.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
Education
High School Diploma
Skills
Project management
Logistics management
Performance evaluations
Verbal and written communication
Empowers high-performing sales teams
Direct sales
Positive and upbeat
Timeline
Outside Sales Representative
FleetPride
10.2022 - CurrentRead More
Outside Sales Representative
MHC Kenworth
11.2018 - 09.2022Read More
Operations Manager
Prestige Valet Services
09.2009 - 09.2022Read More
Baggage Service Agent
Lufthansa
07.2008 - 09.2009Read More
Sales Representative
LAZ Parking
05.2007 - 07.2008Read More
Sales Assistant
PMS
09.2005 - 05.2007Read More
Project Manager
Alert Security
1998 - 2005Read More
Parkschule
High School Diploma
Read More