Hi, I’m
Brian Perdue
Store Manager
Manassas,Virginia
Summary
Dynamic and results-driven Store Manager with a proven track record at Sheetz, excelling in customer service and team leadership. Expert in training and mentoring staff, enhancing customer satisfaction, and implementing effective store operations. Adept at problem-solving and fostering positive relationships, driving significant improvements in both sales and employee engagement.
Overview
15
years of professional experience
Work History
Sheetz
Store Manager
02.2020 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Dick's Sporting Goods, Inc
General Manager
04.2010 - 01.2020
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
Professional Golfers Assocation of AmericaRichmond, VA
from Business Management 1 And 2
01-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
Sheetz
02.2020 - Current
General Manager
Dick's Sporting Goods, Inc
04.2010 - 01.2020
Professional Golfers Assocation of America
from Business Management 1 And 2
Similar Profiles
Andy BlancoAndy Blanco
Lead Stocker at SheetzLead Stocker at Sheetz
Haley N. BickoHaley N. Bicko
Salesperson at SheetzSalesperson at Sheetz
Amon watkinsAmon watkins
Store Team Member at SheetzStore Team Member at Sheetz