Brian Perkins
League City
Summary
Results-driven professional prepared to oversee site operations with precision and effectiveness. Demonstrated ability to streamline processes and foster collaborative environments. Valued for reliability and adaptability within dynamic settings, showcasing strong organizational and communication abilities.
Overview
14
14
years of professional experience
Work History
Information Technology Site Coordinator
INEOS OLIGOMERS
03.2019 - Current
- Installed and configured computer systems, networks, printers, scanners, and related equipment.
- Trained staff on proper use of new technologies to maximize productivity gains.
- Provided end-user support via phone, email, in person as needed for software applications, hardware devices.
- Utilize device management systems including SCCM, Active Directory, Azure, and Intune to troubleshoot issues
- Managed multiple complex projects simultaneously while meeting deadlines consistently.
- Conducted regular maintenance activities on servers, routers, firewalls, switches.
- Coordinated with internal stakeholders to develop comprehensive IT roadmaps that meet their needs.
- Created detailed documentation for all IT projects including design specifications and implementation plans.
- Installed operating systems such as Microsoft Windows 10, 11, and Mac OSX and Linux distributions.
- Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
- Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
- Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
- 40+ HRS
Desktop Support Analyst
INEOS OLEFINS & POLYMERS
03.2016 - 03.2019
- Provided technical support for Windows and Mac OS desktops, laptops, and peripherals.
- Implemented enterprise backup solutions such as Acronis Backup and Recovery Suite.
- Managed and maintained Beyond Trust software.
- Diagnosed technical problems via remote access tools like TeamViewer.
- Maintained inventory records of IT assets such as computers and peripherals.
- Created detailed documentation for all IT related processes and procedures.
- Coordinated with vendors for the procurement of hardware and software components.
- Resolved hardware, software, network connectivity issues in a timely manner.
- Provide onsite and remote support for computers and mobile devices
- 40+ HRS
Desktop Support Engineer
THE UNIVERSITY OF TEXAS MEDICAL BRANCH
League City, TX
08.2015 - 03.2016
- Performed system updates, upgrades and maintenance tasks on Windows-based systems.
- Managed user accounts using Active Directory services for authentication and authorization.
- Supported VoIP telephone systems by configuring extensions, programming features and setting up voice mailboxes.
- Installed operating systems such as Microsoft Windows 7, 8, 10, Mac OSX and Linux distributions.
- Provided customer service by responding promptly to requests from internal and external customers.
- Implemented best practices for security measures such as patch management, antivirus protection.
- 40+ HRS
Adjunct Professor
ITT TECHNICAL INSTITUTE
08.2014 - 01.2016
- Prepared syllabi and course outcomes for course instruction.
- Supported and fulfilled the mission of the institution.
- Tutored and advised for career path and various courses.
- Instructed on subject matters of Information Technology
- Mentored students with educational, professional and personal issues.
- Teach Client server 1 and Client Server 2. I demonstrate and ALLOW THE students to successfully setup and maintain An active directory by using a virtual machine.
- In Client Server 2 I showed the students how to secure active directory by setting up some security features on Windows and Linux Systems. Once this course is completed the student can successfully create an active directory, setup a domain, and join multiple computers and user’s to a domain.
- Maintained effective relationships with students, faculty, staff, and external constituencies.
Information Security Analyst
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA)
06.2012 - 05.2014
- Conducted vulnerability assessments to identify threats and risks in the IT infrastructure.
- Supported legal security maintenance by following federal and state regulations.
- Stayed up to date on information technology trends and security standards to enhance job knowledge.
- Managed user accounts according to company policy by assigning roles and permissions based on job functions.
- Assisted in the investigation of security incidents, including identifying root cause analysis and recommending remediation steps.
- Developed training materials for end users on safe computing practices and risk management principles.
- Developed and implemented security policies, procedures, and best practices for secure information systems.
- Implemented encryption techniques such as SSL and TLS protocols across multiple platforms.
- Created disaster recovery plans that included backup strategies for mission critical systems and data.
- 40+ HRS
Education
Master of Business Administration (M.B.A.) - Project Management
Ashford University
06-2019
Bachelor of Science (B.S.) - Information Systems Cyber Security
ITT Technical Institute
Webster, TX12-2013
Associate in Applied Science (A.A.S.) - Information Technology- Computer Network Systems
ITT Technical Institute
Webster, TX03-2012
Skills
- System Installation Management
- Systems Analysis
- Adjunct Instructor
- Customer Satisfaction
- Technology Development
- Desktop Support Analyst
- Training Junior/Senior Team Members
- Staff supervision
- Staff scheduling
- Training and mentoring
- Compliance monitoring
- Inventory control
- Risk assessment
- Team building
- Remote team training
- Mentorship and training
- Team leadership and motivation
- Microsoft office
Awards
National Aeronautics and Space Administration (NASA) Administrator 2013, Group Achievement Award: Data At Rest Encryption Team, Vice President National Technical Honors Society
Languages
English
Native or Bilingual
Timeline
Information Technology Site Coordinator
INEOS OLIGOMERS
03.2019 - Current
Desktop Support Analyst
INEOS OLEFINS & POLYMERS
03.2016 - 03.2019
Desktop Support Engineer
THE UNIVERSITY OF TEXAS MEDICAL BRANCH
08.2015 - 03.2016
Adjunct Professor
ITT TECHNICAL INSTITUTE
08.2014 - 01.2016
Information Security Analyst
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA)
06.2012 - 05.2014
Bachelor of Science (B.S.) - Information Systems Cyber Security
ITT Technical Institute
Associate in Applied Science (A.A.S.) - Information Technology- Computer Network Systems
ITT Technical Institute
Master of Business Administration (M.B.A.) - Project Management
Ashford University