Carolyn Spencer
Dover
Summary
Dynamic Information Technologist II with a proven track record at the University of New Hampshire, excelling in IT service management and client relationship building. Enhanced system performance and improved user training. Skilled in technical troubleshooting and committed to continuous improvement in technology solutions.
Proficient supervisor of employees and work study students. Proven track record of managing system upgrades and troubleshooting complex issues to ensure seamless operations. Demonstrated expertise in network administration and cybersecurity.
Overview
25
25
years of professional experience
Work History
Information Technologist II/Senior Information Technology Specialist
University Of New Hampshire
02.2012 - 03.2024
- Provided timely technical support to end-users, resolving issues quickly and effectively.
- Developed customized training materials for staff members to ensure proper usage of technology tools provided.
- Collaborated with stakeholders to identify business needs, translating them into effective technology strategies.
- Evaluated emerging technologies for potential implementation within the organization based on cost-benefit analysis results.
- Monitored system performance regularly, identifying areas of concern and implementing appropriate fixes promptly.
- Managed IT staff and work study students.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
Court Administrator
State Of New Hampshire
09.1999 - 06.2011
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Developed strong relationships with judges, attorneys, and law enforcement agencies to foster a collaborative working environment.
- Improved public trust in the judicial system by fostering open communication channels between the court and community stakeholders.
- Enhanced court staff productivity through effective training programs and performance evaluations.
- Updated court technology systems, improving efficiency in document filing and retrieval operations for all parties involved in cases.
- Implemented innovative case management systems, resulting in reduced backlog and faster case processing times.
- Maintained personnel records and updated internal databases to support document management.
- Organized and updated databases, records and other information resources.
Education
No Degree - Liberal Arts
University of New Hampshire
Durham, NHSkills
- ITIL framework
- IT service management
- Client relationship management
- IT resource use
- Technical writing
- System installation management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Help desk support
- Desktop support
- Software installation
- Remote technical support
- Remote support
- Relationship building
- Decision-making
- Technical issues analysis
- Hardware and software repair
- Technical troubleshooting
- Customer service expert
- Hardware installation
- Interpersonal skills
- Highly professional
- Continuous improvement
- Training development
- Software upgrades
Timeline
Information Technologist II/Senior Information Technology Specialist
University Of New Hampshire
02.2012 - 03.2024
Court Administrator
State Of New Hampshire
09.1999 - 06.2011
No Degree - Liberal Arts
University of New Hampshire
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