David Walker
Summary
Dynamic IT leader with a proven track record at Federal Home Loan Bank Indianapolis, driving a 25% boost in infrastructure delivery through automation and Agile methodologies. Expert in cybersecurity management and team leadership, achieving 100% compliance with NIST standards while enhancing user satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Senior Director, Information Technology
Federal Home Loan Bank Indianapolis
Indianapolis
10.2016 - 01.2025
- Directed strategy for IT operations across Network, IAM, DevOps, DB Ops, Service Desk including Desktop Support and Endpoint Management in a regulated financial environment.
- Boosted infrastructure delivery speed by 25% using automation via Ansible, PowerShell, Terraform, and GitHub.
- Championed Agile methodologies to build an inaugural DevOps team to transition infrastructure from co-located data centers to Microsoft Azure, initiating early AI adoption.
- Oversaw cybersecurity by employing Qualys, IBM QRadar, Duo MFA, and CyberArk enterprise password vaulting, reducing risk in line with NIST and CIS standards.
- Successfully led the technology adoption of ServiceNow IT service management (ITSM) ticketing platform, streamlining incident resolution and change management, resulting in a 18% improvement in mean time to resolution (MTTR) and 15% increase in user satisfaction scores in the first year after implementation.
- Executed initiative to re-architect network and IT infrastructure by implementing network segmentation, end-to-end encryption and centralized logging to enhance data security posture contributing to 100% compliance with standards and zero major security incidents.
- Oversaw IT onboarding/offboarding processes, asset management, and permissions provisioning.
- Administered Zoom and Microsoft Teams platforms, managing licenses, integrations, and troubleshooting issues.
- Led ticket resolution using ServiceNow, ensuring SLAs were met and enhancing customer satisfaction.
- Delivered executive level IT performance updates utilizing Power BI and dashboard visualizations.
VP, Information Technology
Walker Information
Indianapolis
05.2009 - 10.2016
- Led enterprise-wide IT operations with a strategic focus on agility and scalability, successfully enabling a 30% surge in transaction volume during peak periods without compromising system performance.
- Ensured compliance with ISO and SOC2 controls, developing documentation and supporting audits.
- Directed the configuration, governance, and cybersecurity hardening of Cisco network infrastructure, ensuring system resilience, compliance to standards, and operational continuity.
- Established enterprise IT security frameworks that reduced incidents by 30% through proactive governance and weekly reviews.
- Managed IT service delivery and ticketing through Jira, ensuring SLA compliance and daily updates across infrastructure and end-user support issues.
- Forged strategic alliances with internal business units and external vendors, accelerating project timelines, enhancing stakeholder satisfaction, and driving operational transparency.
- Drove infrastructure standardization initiatives through VMware-based automation strategies, expanding IT scalability by 20% without increasing headcount or operational overhead.
- Optimized network architecture through refined Cisco hardening, maintaining 99.9% uptime during peak periods.
Network/Web Administrator
Walker Information
Indianapolis
03.2001 - 08.2009
- Directed management of network infrastructure, web servers, and system security, increasing uptime and operational resilience.
IT Specialist
Walker Information
Indianapolis
12.2000 - 03.2001
- Troubleshot hardware, software, and network issues to deliver effective technical support.
- Guided users on best practices for secure technology resource utilization.
Education
Bachelor of Science - School of Technology
Purdue University
West Lafayette, INSkills
- Azure cloud computing
- IT strategic planning
- Cybersecurity management
- Agile methodologies
- Infrastructure automation
- Compliance standards
- Vendor management
- Team leadership
- Incident resolution
- Key performance indicators
- Collaborative leadership
- Crisis management
- Problem solving
- Budget management
- Risk management
- Process improvement
- Hybrid cloud solutions
- ITIL framework
- COBIT governance
- NIST compliance standards
- CIS benchmarks
- VMware infrastructure management
- IT governance practices
- IT integration strategies
- Stakeholder engagement strategies
- Project delivery excellence
Professional Highlights
- Led a cross-functional team of support engineers, systems admins, and analysts, fostering a culture of innovation and continuous improvement while supporting in-office and remote staff.
- Championed enterprise Agile and automation practices, enabling 25% faster service delivery and 95% project success rate.
- Steered Azure-based cloud transformation, increasing scalability while reducing IT risk and saving $200K annually through vendor consolidation and support contract negotiations.
- Implemented M365 optimizations to build secure, scalable, and future-ready IT environments.
- Instituted NIST/CIS aligned cybersecurity and audit controls, achieving 100% compliance and zero major security incidents.
- Served as a senior member of the IT Steering Committee to guide IT strategic planning and acting as a bridge between business leadership and IT, ensuring IT investments align with organizational objectives.
Affiliations
- Volunteer in local area youth sports programs
- Committee volunteer with Big Brother Big Sisters of Central Indiana
Accomplishments
- Completed the Leading for Organizational Impact course at the Center for Creative Leadership (CLD)
- Recognized as a top performer with the Presidents Award at Walker Information
- Promoted to an Officer role at the Federal Home Loan Bank
Timeline
Senior Director, Information Technology
Federal Home Loan Bank Indianapolis
10.2016 - 01.2025
VP, Information Technology
Walker Information
05.2009 - 10.2016
Network/Web Administrator
Walker Information
03.2001 - 08.2009
IT Specialist
Walker Information
12.2000 - 03.2001
Bachelor of Science - School of Technology
Purdue University
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