Brian Peyton
Columbus
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Data Center Dock Lead
DSV
Columbus, OH
09.2024 - Current
- Maintain Dock
- Load and unload warehouse trucks
- Make work schedule for all employees under me
Forklift Operator and Material Handler
Battelle
Columbus, OH
06.2022 - Current
- Material Handler
Janitor/Maintenance
Gap Inc.
Columbus, OH
08.2019 - 09.2022
- Performed daily Janitorial duties
Customer Service Representative
Spectrum
Columbus, OH
09.2020 - 07.2022
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Monitored multiple databases to keep track of all company inventory
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Led team of 40 Furniture Care co workers engaged in delivering assistance to customer service department on daily basis
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
Furniture Care Supervisor
Jcpenney Logistics Center
Columbus, OH
04.2018 - 07.2019
- Solid Surface-Columbus, OH
- March 2017 to September 2017
- Used spackling and sanding to fill holes, primed walls and applied neutral paint colors
- Utilized skills in plumbing, carpentry and basic electrical work to repair building systems
- Replaced damaged flooring with carpet, linoleum, laminate or hardwood
- Gathered and removed garbage, old furniture and any other debris at job sites
- Completed tear-down of existing structures to prepare for new construction
- Used sandpaper, pumice, rouge, wax and other finishing materials to polish painted surfaces
- Managed supply inventories and ordered new materials and supplies to meet projected needs
Solid Surface Tech, Shipping, Laminator
Cap And Associates
Columbus, OH
03.2012 - 05.2014
- Directed materials routing by preparing accurate shipping orders and bills of lading
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Operated lift and hand trucks to transfer materials to and from target areas
- Built and packaged products to complete daily work orders and exceed production goals
- Inspected finished products for quality and adherence to customer specifications
- Assembled products from raw materials and completed inspections
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations
Meat Department Manager
Wal Mart
Columbus, OH
01.2010 - 05.2014
- Used empathy and persuasive negotiation skills to deliver positive customer experience
- Completed stock inventories and tracked loss by inputting data into system
- Established loyalty, executing flawless customer engagement to drive client retention
- Priced items correctly and created all related signs and tags to notify customers of sales and special promotions
- Coached team members on equipment safety, food handling and merchandising techniques
- Guided and supported 12 staff members to consistently achieve team and personal goals
- Determined complete order accuracy by examining merchandise to verify price and quantity
- Checked inventory on Monthly basis, placed supply orders and managed stocking of new goods
- Cut, wrapped, weighed and labeled orders for customers
- Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses
- Answered customer questions about specific products and cut meats to specifications
Customer Service Representative
PNC Bank Call Center
Columbus, OH
02.2009 - 03.2010
- Reviewed customer data to assess current issues and determine potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed account and service histories to identify trends and issues
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Consulted with customers to determine best methods to resolve service and billing issues
Repossession Agent
Huntington Bank
Columbus, OH
10.2007 - 02.2009
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
Education
High School Diploma -
Columbus Alternative High School
Columbus, OH01-1999
Skills
- Loader operation
- Microsoft Access
- Travel time estimation
- Manual handling
- Minivan driving
- Short-haul driving experience
- Collections
- Distribution center
- Hi-Lo
- Highway systems knowledge
- Safe lifting practices
- Cargo inspection
- Banking
- Cherry picker
- Microsoft Office
- Forklift
- Vehicle maintenance applications
- Driver communication tools
- Route planning software
- Customer support
- Delivery detail verification
- Route planning
- Order picking
- City street navigation
- Microsoft Word
- Commercial driving
- Warehouse supervisor experience
- Heavy lifting
- Order picker
- Ordering
- Barcode scanners for deliveries
- Driving experience in city centers
- Highway driving
- Mentoring
- Custodial experience
- Mobile digital assistants (MDAs)
- Picking & packing
- Fragile goods transportation
- Warehouse experience
- Street sign navigation
- Packaging
- Inventory control
- Team management
- Customer service
- SUV driving
- Microsoft Outlook
- GPS navigation
- Alternative route navigation
- Delivery tracking applications
- OSHA
- Driving
- Flatbed
- Box truck
- Electronic logging for truck drivers
- Electric pallet jack
- Crane
- Reach truck
- Delivery driving - Delivery driving experience (16-20 years)
- Time management
- Analysis skills
- Supervising experience
- DOT (Department of Transportation) regulations
- Load & unload
- Pallet jack
- Route driving
- Map reading
- Navigation software
- Order fulfillment
- Weight handling in the workplace
- Delivery driver experience
- Manual transmission
- Machining
- Vehicle dispatch software
- Load securement
- Cargo van operation
- Package delivery
- RF scanner
- Pickup truck operation
- Management
- Microsoft Excel
- Warehouse management
- Computer skills
- Materials handling
- Van driver
- Fabrication
- Inventory
- Other (navigation skill)
- Driving in adverse weather conditions
- Warehouse management system
- Organizational skills
- Communication skills
- Heavy equipment operation
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Driver's License
- Hazmat Endorsement
- Tanker Endorsement
- Non-CDL Class C
- Forklift Certification
- Pallet Jack Certification
Additional Information
- Skills
- Credit and Collections Certified forklift operator
- Payment management Employee development
- Audit procedures Supply ordering
- Product knowledge Pricing expertise
- Hand and power tools Schedule coordination
- Shipping and receiving Customer service
- Production processes Inventory management
- Fabrication professional Employee training
- Initiative to work independently Flexible schedule
- Quality inspection professional Excellent multi-tasker
Timeline
Data Center Dock Lead
DSV
09.2024 - Current
Forklift Operator and Material Handler
Battelle
06.2022 - Current
Customer Service Representative
Spectrum
09.2020 - 07.2022
Janitor/Maintenance
Gap Inc.
08.2019 - 09.2022
Furniture Care Supervisor
Jcpenney Logistics Center
04.2018 - 07.2019
Solid Surface Tech, Shipping, Laminator
Cap And Associates
03.2012 - 05.2014
Meat Department Manager
Wal Mart
01.2010 - 05.2014
Customer Service Representative
PNC Bank Call Center
02.2009 - 03.2010
Repossession Agent
Huntington Bank
10.2007 - 02.2009
High School Diploma -
Columbus Alternative High School