Summary
Overview
Work History
Education
Skills
Timeline
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Cody Metcalf

Andrews,MD

Summary

Dynamic leader and problem-solver with extensive experience at USAF, adept in dangerous goods handling and team leadership. Excelled in maximizing airport operations, enhancing team capabilities, and managing high value assets. Proven track record in improving efficiency and safety, with a flair for mechanical aptitude and effective time management.

Overview

8
8
years of professional experience

Work History

Air Terminal Operation Center

USAF
10.2023 - Current
  • Maximized airport capabilities by directing personnel to accomplish each requirement.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Formulated procedures to coordinate with foreign diplomat teams for distinguished visitors.

Passenger Service Agent

USAF
10.2021 - 10.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Cargo Ramp Agent

USAF
12.2018 - 10.2021
  • Kept equipment well-maintained, regularly inspecting vehicles and machinery to ensure they were in proper working condition before use.
  • Maintained a safe working environment for all staff, adhering to strict safety regulations and conducting regular training sessions.
  • Collaborated closely with cargo control center personnel to coordinate shipments according to flight schedules while minimizing delays or disruptions caused due to unforeseen circumstances.
  • Developed expertise in weight distribution principles, properly balancing loads across various types of aircraft to optimize fuel consumption rates during flights.

Passenger Service Agent

USAF
11.2016 - 11.2018
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Monitored security and maintained operational protocols.
  • Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
  • Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.

Air Freight Coordinator

USAF
01.2018 - 08.2018
  • Managed $36 Million worth of Air Force assets placed throughout multiple countries.
  • Spearheaded a vehicle fleet of 42 vehicles spanning four sections.
  • Revamped pallet and vehicle storage lots to ensure 100% accountability.
  • Ensured compliance with international regulations by verifying export documents and maintaining accurate records of shipments.

Education

No Degree - Leadership

Airmen Leadership School
Andrews Air Force Base, MD
11.2022

No Degree - Hazardous Material

HAZMAT Inspector
Ft. Lee, VA
03.2019

High School Diploma -

Citizens First High School
Fleming Island, FL
04.2016

Skills

Dangerous Goods Handling

Shipping and receiving

Load Planning

Mechanical Aptitude

Weight and Balance

Heavy Equipment Operation

Loader Operation

Front end loader operations

Off-Road Vehicle Operation

Team Leadership

Time Management

Microsoft Excel

Timeline

Air Terminal Operation Center

USAF
10.2023 - Current

Passenger Service Agent

USAF
10.2021 - 10.2023

Cargo Ramp Agent

USAF
12.2018 - 10.2021

Air Freight Coordinator

USAF
01.2018 - 08.2018

Passenger Service Agent

USAF
11.2016 - 11.2018

No Degree - Leadership

Airmen Leadership School

No Degree - Hazardous Material

HAZMAT Inspector

High School Diploma -

Citizens First High School

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Cody Metcalf