Brian Pilling
Bessemer,Alabama
Summary
Results-driven IT Specialist with over 13 years of experience in systems analysis, cybersecurity, and IT support. Adept at troubleshooting, systems integration, and maintaining compliance across diverse platforms. Proven ability to manage complex IT environments and support business-critical applications, with a strong foundation in process improvement and data management.
Professional with experience in desktop support and IT infrastructure. Proven ability to troubleshoot and resolve technical issues, ensuring seamless user experience. Strong focus on team collaboration, adaptability, and delivering results. Skilled in hardware and software installation, and system maintenance. Respected for reliability and effective communication.
Overview
18
18
years of professional experience
Work History
Desktop Engineer
Cadence Bank
10.2023 - Current
- Configured and maintained desktop systems to ensure optimal performance for end-users.
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Implemented system updates and patches to improve security and functionality.
- Conducted training sessions for staff on new technologies and software applications.
- Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
Desktop Systems Analyst
Magna / Kamtek
09.2023 - 10.2024
- Troubleshooting/Resolving hardware and software related issues (Breakfix) on PC’s, Printers (Zebra and Office) and phones
- Imaging, maintaining and backing up PCs
- Managing and ordering inventory for IT stock
- Ensuring all Windows based devices meet cybersecurity compliance
Cyber Security Analyst/Change Manager
MBUSI – U-Tech
01.2022 - 09.2023
- Monitor computer networks and systems for threats and security breaches
- Install, alter, and update security software
- Test systems for potential vulnerabilities
- Develop systems and processes for security best practices throughout the company
- Consult with staff members on upcoming changes
- Prepare reports and collaborate with individual shops on weekly changes to ensure no disruption to production
IT – Client IM/ServicePoint/Shop Floor Support/Production Support Back-desk
MBUSI – ATOS
02.2012 - 01.2022
- Troubleshooting and physical repair of company cell phones.
- Imaging and configuring of company Smart Devices (iPhones, etc.)
- Full imaging and in-depth understanding of all IT related equipment such as: Barcode Scanners of various makes and models, Touchscreens, TPM scanners, various PC Clients including, but not limited to, HMI's, PLUS, SAP, Administrative, Blue Machine, Weld Archives.
- Provide immediate on-site and/or remote support for computer hardware and software related issues by locating, identifying and correcting any IT Incidents.
- Install, setup, and maintain workstations/peripherals, hardware, operating systems and networking components.
- Implementation and maintenance of work instructions for IT procedures.
- Maintaining an up-to-date and accurate database of inventory through inventory tracking software.
- Completion of all tickets within the designated time frame, including tracking and documenting the issue and resolution.
- Working knowledge and understanding of the HP Non-Stop Tandem system.
- Cross trained with 3+ years of 2nd level Back Desk Production Support combined with an additional 3+ years of On-Site Shop Floor Support.
FTZ Administrator
MBUSI - John S James Co.
08.2008 - 02.2012
- Develop, implement, and maintain internal FTZ operating instructions and processes.
- Prepare and submit all required weekly, monthly, quarterly and annual documentation and forms to CBP on a timely basis.
- Prepare and submit all daily FTZ admissions (CF214)
- Oversee and/or operate FTZ inventory control and record-keeping systems by managing daily inventory balances, monitoring zone admission data, and conducting weekly estimates.
- Monitor and validate foreign vs domestic receipts into the Zone.
- Ensure that all FTZ records are maintained and readily retrievable in accordance with the applicable record-keeping regulations.
- Proactively address and resolve any inventory issues.
Quality Engineer
MBUSI - Formel D
01.2008 - 08.2008
- Plan and conduct the analysis, inspection and testing of safety and/or luxury features of the MBUSI family of vehicles produced at the plant to ensure product quality.
- Tests performed ranged from electrical systems, mechanical system, head units and driving performance.
- Communicate back with the customer with findings and suggestions of improvements.
Education
Associates of Applied Science -
ITT Technical Institute - Birmingham
10.2007
Skills
- Remote desktop management
- Software installation
- Hardware repair
- Incident management
- Asset management
- Technical support
- Data security
- Hardware and software installation
- Application deployment
- Advanced troubleshooting
- Troubleshooting and Diagnostics
- Mac OS operating system
Timeline
Desktop Engineer
Cadence Bank
10.2023 - Current
Desktop Systems Analyst
Magna / Kamtek
09.2023 - 10.2024
Cyber Security Analyst/Change Manager
MBUSI – U-Tech
01.2022 - 09.2023
IT – Client IM/ServicePoint/Shop Floor Support/Production Support Back-desk
MBUSI – ATOS
02.2012 - 01.2022
FTZ Administrator
MBUSI - John S James Co.
08.2008 - 02.2012
Quality Engineer
MBUSI - Formel D
01.2008 - 08.2008
Associates of Applied Science -
ITT Technical Institute - Birmingham