Brian Plowman
Rossville,TN
Summary
Senior manager specializing in project management, operational efficiency, and safety compliance. Demonstrated success in leading large teams to meet safety metrics and improve service quality. Expertise in driving results through strategic planning and effective team collaboration.
Overview
30
30
years of professional experience
Work History
HOCC Senior Manager
FedEx
Memphis, Tennessee
2024.10 - Current
- Directed 32 senior managers to consistently meet safety and customer service metrics.
- Improved flight and truck departures through execution of project 3:12 initiatives.
- Supervised staff to uphold high service standards and drive productivity.
- Managed a team of 150+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Worked with cross-functional teams to support project initiatives and achieve shared goals.
Senior Manager DG Operations
FedEx
Memphis, Tennessee
2019.10 - 2024.10
- Managed daily operations, ensuring adherence to safety and quality standards, resulting in consistent operational integrity.
- Analyzed performance data to identify trends and recommend operational enhancements.
- Facilitated interdepartmental communication, enhancing workflow and collaboration across teams.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Participated in recruitment initiatives by interviewing candidates and selecting hires aligned with operational needs.
Senior Manager Outbound Operations
FedEx
Memphis, Tennessee
2011.10 - 2019.10
- Managed team of over 150 employees to execute volume scanning and ensure timely departure of 14 flights each day.
- Coached team regularly, enhancing performance and accountability.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Delegated tasks, establishing clear priorities and goals to streamline operations.
- Monitored FAA compliance to ensure adherence during time-sensitive flight departures.
Outbound Operations Manager
FedEx
Memphis, Tennessee
1996.09 - 2011.10
- Implemented standard operating procedures to streamline outbound operations effectively.
- Collaborated with senior management to develop plans for initiatives and projects that improved outbound operations.
- Analyzed workflow to identify bottlenecks and implement corrective actions promptly.
- Managed workforce of over 30 individuals to execute scanning and loading duties, enhancing safety and efficiency.
- Provided tools to employees, enabling job performance that met safety and efficiency standards.
Education
Bachelor of Science - Business Administration
Crighton College
Memphis, TN2006-05
Graduate Certificate - NCO Preparatory Leadership
United States Air Force
Abilene, TX1991-07
Skills
- Project management
- Strategic planning
- Regulatory compliance
- Performance analysis
- Operational efficiency
- Customer relationship management
Accomplishments
- 5 Star award recipient FY2020
- multiple service and productivity awards
Timeline
HOCC Senior Manager
FedEx
2024.10 - Current
Senior Manager DG Operations
FedEx
2019.10 - 2024.10
Senior Manager Outbound Operations
FedEx
2011.10 - 2019.10
Outbound Operations Manager
FedEx
1996.09 - 2011.10
Bachelor of Science - Business Administration
Crighton College
Graduate Certificate - NCO Preparatory Leadership
United States Air Force