Brian Powell
Lynchburg,VA
Summary
Dynamic Branch Manager with a proven track record at Air Gas USA, excelling in operations management and customer relationship building. Achieved consistent branch growth by implementing strategic sales tactics and fostering team development. Skilled in decision-making and staff management, enhanced customer satisfaction and branch efficiency, securing long-term client loyalty and surpassing performance targets.
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Branch Manager
Air Gas USA
03.1998 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Education
High School Diploma -
Heritage High School
Lynchburg, VA06.1989
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Excellent work ethic
Attention to Detail
Team Supervision
Relationship building and management
Verbal/written communication
Strong team-builder
Operations Management
Decision-Making
Staff Management
Timeline
Branch Manager
Air Gas USA
03.1998 - Current
High School Diploma -
Heritage High School
Similar Profiles
LORENZO FOMBYLORENZO FOMBY
Tank Filler at AIR GASTank Filler at AIR GAS
Karen AllmonKaren Allmon
Custodian at Air GasCustodian at Air Gas
Sunil KrishnanSunil Krishnan
Deputy General Manager, Centre of Excellence at INOX Air Products (JV with INOX India & Air Products Inc. USA)Deputy General Manager, Centre of Excellence at INOX Air Products (JV with INOX India & Air Products Inc. USA)
Whitney JonesWhitney Jones
Direct Support Professional Caregiver at Rivers HealthDirect Support Professional Caregiver at Rivers Health
Celeste NobleCeleste Noble
Teacher Assistant at First Presbyterian Church Weekday SchoolTeacher Assistant at First Presbyterian Church Weekday School