BRIAN RANDOLPH
Dundalk,MD
Summary
Dynamic and certified professional with a proven track record at Crest Lock Company, excelling in low voltage installations. Detail-oriented and goal-driven, I consistently achieved job completion targets while fostering exceptional client relationships. Adept at troubleshooting and implementing advanced security systems, I am committed to delivering quality results and enhancing customer satisfaction.
Overview
23
23
years of professional experience
Work History
Low Voltage Technician
Crest Lock Company
Baltimore, MD
10.2018 - Current
- Executed installation, testing, and servicing of diverse access control systems for commercial and residential clients.
- Implemented advanced high-tech security systems, including low energy operators, elevator controls, intercoms, alarm systems, and video surveillance solutions.
- Executed installation of diverse door hardware, including low energy operators, electric latch retraction systems, panic bars, electric levers, electric strikes, and mag locks.
- Ensured code compliance through meticulous adherence to local regulations during installations and upgrades.
- Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
- Diagnosed and repaired malfunctions in low voltage equipment to ensure optimal performance.
- Conducted routine maintenance checks on installed systems to prevent future failures and downtime.
- Analyzed and interpreted product manuals and blueprints to ensure accurate implementation.
- Reduced error rates by meticulously following schematics during installations.
- Trained junior technicians on installation procedures, troubleshooting techniques, and safety protocols.
- Maintained accurate and detailed logs of all events, during each shift, using company software.
- Educated customers on effective use of security systems.
- Demonstrated features and functionality of alarm systems to customers.
- Collaborated with project managers to design system layouts that meet client specifications and safety standards.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sales manager
Pastries By Randolph
Arlington, VA 22207
12.2002 - Current
- Helped design and place customized orders for customers.
- Documented and responded to all customer inquiries and comments thoroughly and quickly.
- Ensured quality of customer service by helping train new employees.
- Set up new wholesale accounts and maintained these accounts while present.
- Set weekly sales goals of $10,000-$20,000 and would consistently hit my mark.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Was in charge of handling customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
- Built relationships with customers and the community to promote long term business growth.
- Answered a high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Developed professional relationships with reliable vendors.
- Executed basic banking and bookkeeping tasks.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
Real Estate Agent
Berkshire Hathaway HomeServices Homesale Realty | Harbor East
Baltimore, MD
01.2018 - 12.2018
- Assisted clients in financial planning for purchase.
- Reviewed market research data and changes sales plans accordingly.
- Communicated with clients to understand their property needs and preferences.
- Generated listings for sales and rental properties through cold calls and referrals.
- Worked closely with clients to get the appropriate loans, inspections and credit reports.
- Communicated between buyers and sellers about property transactions.
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Collected appropriate fees for individual property transactions.
- Negotiated, facilitated and managed real estate transactions.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Negotiated final sales prices with home sellers.
- Reviewed market research data and changed sales plans accordingly.
- Negotiated contracts on behalf of clients.
HVAC Technician/ Office Assistant
Advanced Air Solutions
Mclean, VA
01.2016 - 12.2017
- Drafted sales contracts.
- Engaged with customers in a sincere and friendly manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Supplied technical support to customers.
- Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems.
- Inspected and tested refrigeration systems, safety devices and controls.
- Closed out all work orders after verifying completion with customers and reporting any discrepancies discovered on job site.
- Assisted installing various HVAC systems while following the blueprints for each specified job.
- Filled out detailed work orders for each job completed.
Salesperson
Bakemark
Burlington, NJ
03.2015 - 10.2015
- Responded to all customer inquiries thoroughly and professionally.
- Wrote, negotiated and finalized sales contracts.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- Managed a portfolio of 25 accounts totaling $2,000,000 in sales.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
High School Diploma - undefined
Annandale High School
Annandale, VA2005
Skills
- Goal-oriented
- Positive and friendly
- Detail-oriented
- Excellent work ethic
- Exceptional customer service
- Inventory management
- Quality assurance
- Self-motivated
Timeline
Low Voltage Technician
Crest Lock Company
10.2018 - Current
Real Estate Agent
Berkshire Hathaway HomeServices Homesale Realty | Harbor East
01.2018 - 12.2018
HVAC Technician/ Office Assistant
Advanced Air Solutions
01.2016 - 12.2017
Salesperson
Bakemark
03.2015 - 10.2015
Sales manager
Pastries By Randolph
12.2002 - Current
High School Diploma - undefined
Annandale High School