Brian Rapp
Public Transit
Duluth,MN
Summary
Dynamic and safety-focused professional with extensive experience as a Public Transit Bus Operator at Duluth Transit Authority. Expert in defensive driving and vehicle inspection, ensuring operational readiness. Recognized for exceptional customer relations skills, fostering trust with passengers and enhancing their transit experience through adaptive decision-making and conflict resolution.
Overview
39
39
years of professional experience
Work History
Child Care Supervisor
Lakeview Christian Academy
09.2015 - 06.2017
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
- Coordinated field trips as enriching experiences aligned with curricular objectives aimed at broadening children''s understanding of real-world applications.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Customer Service Representative
Menards Inc. - Home Improvement
02.2015 - 06.2017
- Responded to customer requests for products, services, and company information.
- Regularly interacted with management in training, support and to ensure company policy adherence.
- Met the needs of store guests with friendly, attentive service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained inventory levels through product placement, re-stocking and organization.
Public Transit Bus Operator
Duluth Transit Authority
07.2017 - 04.2025
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Video Store Manager
Blockbuster Video Store
06.1994 - 12.1998
- Maintained a clean, well-organized store environment that encouraged repeat business from customers.
- Developed strong rapport among team members leading to an enjoyable work atmosphere and improved collaboration.
- Monitored and maintained all aspects of inventory control.
- Assessing, interviewing, hiring and training of employees.
- Enhanced customer retention by offering personalized recommendations based on their preferences and viewing history.
- Oversaw daily operations of the video store, including staffing, scheduling, and budget management.
Store Manager
Dominos Pizza
01.1986 - 06.1994
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed all hiring and training of staff'
Education
Sciences - Biology, Chemistry And Mathmatics
College of St. Scholastica
Duluth, MNSkills
- Safety-focused
- Adaptive decision making
- Customer relations skills
- Defensive driving
- Vehicle inspection
- Route navigation
- Wheelchair securement
- Schedule adherence
- Safe driving
- Accident reporting
Accomplishments
Achieved the respect of customers and coworkers with a professional and congenial demeanor.
Awards
I was awarded Employee of the Month my very first month of eligibility, and Employee of the Year similarly.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureHealthcare benefitsPaid sick leaveCertification
- Public Transit Bus Operator Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My personal motivation is to be the type of employee that I would want to hire.
Timeline
Public Transit Bus Operator
Duluth Transit Authority
07.2017 - 04.2025
Child Care Supervisor
Lakeview Christian Academy
09.2015 - 06.2017
Customer Service Representative
Menards Inc. - Home Improvement
02.2015 - 06.2017
Video Store Manager
Blockbuster Video Store
06.1994 - 12.1998
Store Manager
Dominos Pizza
01.1986 - 06.1994
Sciences - Biology, Chemistry And Mathmatics
College of St. Scholastica
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