Daphne Perez Pepper
Miami
Summary
Professional driver with strong commitment to ensuring safe and reliable transportation for students. Skilled in route planning, vehicle maintenance, and adherence to safety protocols. Known for effective communication, teamwork, and flexibility in adapting to changing schedules. Dependable and focused on delivering consistent results while fostering positive and secure environment for passengers.
Overview
9
9
years of professional experience
Work History
Child Care Supervisor
Mini World Learning Center
12.2019 - Current
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Fostered positive relationships with families through open communication channels, parent-teacher conferences, and community events.
Face and body specialist
Jade Beauty Spa
01.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
School Bus Driver
Miami Dade Public Schools
03.2024 - 10.2024
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Communicated information to parents to promote good communication and transparency.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
Financial Aid Advisor
American Beauty School
10.2018 - 12.2020
- Counseled students and parents about financial aid options and program details.
- Leveraged institutional funds to create financial aid packages that attracted high-achieving students from diverse backgrounds.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
Education
Bachelor of Arts - Business
Cela International University
Miami, FL07-2020
Lcda. - Administración Mención Mercadeo
Colegio Universitario de Administración y Mercadeo
01.1996
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Effective communication skills
- Safety-focused
- Safe driving practices
- Commercial driving
Additionalstudies
CDL Driver License
Child Development Associate CDA Crendential
Languages
English
Limited Working
Timeline
School Bus Driver
Miami Dade Public Schools
03.2024 - 10.2024
Child Care Supervisor
Mini World Learning Center
12.2019 - Current
Financial Aid Advisor
American Beauty School
10.2018 - 12.2020
Face and body specialist
Jade Beauty Spa
01.2016 - Current
Lcda. - Administración Mención Mercadeo
Colegio Universitario de Administración y Mercadeo
Bachelor of Arts - Business
Cela International University
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