Brian Reager
Highlands Ranch,CO
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Business Development Manager
DRiV Inc.
05.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Managed a diverse portfolio of accounts including OEMs, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Act as Voice of Customer to incorporate insights into product development strategies.
Technical Product Specialist
DRiV Inc.
10.2014 - 05.2021
- Collaborated with cross-functional teams to streamline product development processes, ensuring timely delivery of updates.
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Presented compelling sales pitches for potential clients, showcasing the value of our products and services.
- Organized regular training sessions for customers to maximize their understanding and usage of our products.
- Championed successful collaboration between internal stakeholders such as sales teams, engineers, and designers throughout the entire product lifecycle process.
Service Manager
Automotive Imports
03.2014 - 09.2014
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Service Advisor
German Motor Specialist
11.2003 - 05.2010
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased customer retention, establishing rapport and trust with customers through attentive listening and clear communication.
Customer Service Supervisor
Netflix
06.1999 - 10.2001
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO12.2013
Associate of Science - Automotive Diagnostics
WyoTech - Fremont
Fremont, CA12.2004
Skills
- Lead Generation
- Project Management
- Business Development
- Pipeline Development
- Strategic Partnerships
- Sales Presentations
- Team Collaboration
- Business Intelligence and Analysis
Certification
- Delta Business Insights Black Belt Certified - November 2023
- ASE Master Certified Technician 2015-2020
Timeline
Business Development Manager
DRiV Inc.
05.2021 - Current
Technical Product Specialist
DRiV Inc.
10.2014 - 05.2021
Service Manager
Automotive Imports
03.2014 - 09.2014
Service Advisor
German Motor Specialist
11.2003 - 05.2010
Customer Service Supervisor
Netflix
06.1999 - 10.2001
Bachelor of Science - Business Management
Metropolitan State University of Denver
Associate of Science - Automotive Diagnostics
WyoTech - Fremont
- Delta Business Insights Black Belt Certified - November 2023
- ASE Master Certified Technician 2015-2020
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