Brian Redd
Asheville,NC
Summary
Results-driven general manager specializing in operations management, team leadership, and customer service. Demonstrated success in improving efficiency through strategic staff scheduling and effective inventory management. Maintains high safety standards while driving operational excellence.
Overview
14
14
years of professional experience
Work History
General Manager
Zip's Carwash
Asheville, North Carolina
10.2025 - Current
- Managed daily operations to ensure efficient car wash services and customer satisfaction.
- Supervised staff training programs to enhance customer service excellence.
- Oversaw inventory management for cleaning supplies and equipment, ensuring availability.
- Implemented safety protocols to maintain a secure work environment for all employees.
- Coordinated scheduling to optimize staff coverage during peak hours, improving service efficiency.
- Resolved customer complaints promptly while upholding high quality standards of service delivery.
General Manager
Dolly llama Waffles and Ice Cream
Asheville, North Carolina
01.2024 - 10.2025
- Managed staff scheduling and training to optimize team performance.
- Coordinated inventory management and ordering to ensure adequate stock levels.
- Supervised customer service initiatives to improve guest experience and satisfaction.
- Conducted regular evaluations of staff performance, providing constructive feedback.
- Scheduled staffing according to expected business volume on a daily basis.
- Resolved customer complaints promptly while maintaining high service standards.
- Ensured compliance with local health codes, sanitation regulations, and company policies.
- Monitored daily financial transactions and prepared weekly management reports.
Deli Manager
The Fresh Market
Asheville, North Carolina
10.2022 - 01.2024
- Supervised daily deli operations, ensuring product quality and adherence to safety standards.
- Trained staff on food safety practices and proper handling techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed attractive deli displays to enhance product visibility and appeal.
- Collaborated with team members to elevate customer service and satisfaction.
- Conducted staff scheduling for optimal coverage during peak hours.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Maintained cleanliness and sanitation of deli equipment and supplies.
Assistant General Manager
Early Girl Eatery
Asheville, North Carolina
06.2022 - 10.2022
- Managed daily operations of busy eatery, ensuring optimal staff coverage during peak hours.
- Coordinated inventory management to maintain stock levels and ensure freshness.
- Trained new employees on service standards and restaurant policies.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Implemented safety and sanitation protocols in compliance with health regulations.
- Motivated team members to collaborate effectively and achieve targets.
- Assisted in recruitment by conducting interviews with prospective candidates.
- Performed administrative tasks, including filing paperwork and preparing documents.
Assistant Manager
Metro Diner
Augusta, Georgia
11.2020 - 06.2022
- Supervised daily operations to ensure seamless restaurant service and high customer satisfaction.
- Trained and mentored new staff on policies and service standards.
- Coordinated scheduling to maximize staff coverage during peak hours.
- Managed inventory levels and ordered supplies to sustain kitchen efficiency.
- Assisted in developing promotional strategies to boost customer engagement.
- Implemented health and safety protocols to guarantee regulatory compliance.
- Reviewed completed work to verify quality consistency and adherence to standards.
- Resolved customer complaints promptly, maintaining a positive dining experience.
Assistant Manager
Pizza Hut
Augusta, Georgia
09.2019 - 10.2020
- Supervised daily operations to ensure efficient restaurant service and high customer satisfaction.
- Trained and mentored new staff on company policies and service standards.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented health and safety protocols to guarantee compliance with regulations.
- Resolved customer complaints promptly to enhance dining experiences.
- Collaborated with management on staff performance evaluations and feedback sessions.
- Maintained knowledge of company products and services to assist customers effectively.
- Conducted regular performance reviews to identify areas for employee improvement.
Assistant Manager
Tin Lizzy's Cantina
Augusta, Georgia
11.2018 - 02.2019
- Supervised daily operations, ensuring smooth restaurant service and high customer satisfaction.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Trained and mentored new employees on company policies and service standards.
- Implemented health and safety protocols to guarantee regulatory compliance.
- Managed customer inquiries and complaints, resolving issues promptly.
- Conducted regular performance reviews to identify employee improvement areas.
- Recruited and trained new staff to fulfill job requirements effectively.
- Delegated responsibilities, setting priorities and goals for team performance.
Assistant Manager
PDQ Restaurant
Evans, Georgia
02.2016 - 10.2018
- Trained and mentored new staff on company policies and operational procedures.
- Supervised daily operations in a fast-paced diner environment.
- Managed inventory levels to ensure stock availability for menu items.
- Coordinated team schedules to optimize workflow and maintain service quality.
- Resolved customer complaints promptly to enhance guest loyalty.
- Implemented health and safety protocols for regulatory compliance.
- Conducted performance reviews to identify areas for improvement.
- Maintained cleanliness and organization of dining areas.
General Manager
Raes Coastal Cafe
Augusta, GA
06.2012 - 02.2016
- Oversaw daily operations to ensure efficient restaurant functionality.
- Managed staff schedules and resolved employee concerns effectively.
- Conducted regular inspections for compliance with health regulations.
- Trained new employees on service standards and operational procedures.
- Facilitated team meetings to enhance communication and collaboration among staff.
- Resolved customer complaints professionally to maintain positive guest relationships.
- Coordinated with suppliers to ensure consistent food quality and supply levels.
- Optimized profits by controlling food, beverage, and labor costs.
Skills
- Staff training and development
- Inventory control
- Customer service excellence
- Safety compliance
- Scheduling efficiency
- Financial reporting and analysis
Timeline
General Manager
Zip's Carwash
10.2025 - Current
General Manager
Dolly llama Waffles and Ice Cream
01.2024 - 10.2025
Deli Manager
The Fresh Market
10.2022 - 01.2024
Assistant General Manager
Early Girl Eatery
06.2022 - 10.2022
Assistant Manager
Metro Diner
11.2020 - 06.2022
Assistant Manager
Pizza Hut
09.2019 - 10.2020
Assistant Manager
Tin Lizzy's Cantina
11.2018 - 02.2019
Assistant Manager
PDQ Restaurant
02.2016 - 10.2018
General Manager
Raes Coastal Cafe
06.2012 - 02.2016