Summary
Overview
Work History
Education
Skills
Timeline
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Brian Reynolds

Chicago,IL

Summary

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing over 20 years of experience and driven mentality.

Overview

16
16
years of professional experience

Work History

Credit & Collections Specialist

Trimark Marlinn
Bedford Park, IL
02.2020 - 08.2023
  • Reviewed credit history of customers to determine their ability to pay outstanding balances.
  • Analyzed customer payment patterns and negotiated repayment plans when necessary.
  • Maintained accurate records of collections and customer account status.
  • Investigated and resolved customer inquiries regarding billing errors or discrepancies.
  • Initiated collection calls to past-due customers in accordance with company policy.
  • Researched customer disputes and recommended appropriate adjustments to accounts as needed.
  • Collaborated with sales staff to resolve issues related to delinquent accounts receivable balances.
  • Negotiated settlements on past due accounts while adhering to company policies and procedures.
  • Developed relationships with key personnel at major customer organizations.
  • Ensured compliance with all applicable laws governing credit collections activities.
  • Escalated unresolved issues involving customers who are unable or unwilling to pay their debts.
  • Participated in weekly meetings with management team to discuss collection progress and performance metrics.

Credit Collections Specialist

World's Finest® Chocolate
Chicago, IL
08.2011 - 02.2020
  • Reviewed credit history of customers to determine their ability to pay outstanding balances.
  • Initiated collection calls to past-due customers in accordance with company policy.
  • Assisted with training new staff members on the collection process and best practices.
  • Performed follow-up actions such as sending reminder letters or making additional phone calls when necessary.
  • Escalated unresolved issues involving customers who are unable or unwilling to pay their debts.
  • Researched delinquent accounts to identify key contact details, current phone numbers and email addresses.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Prepared documentation required for collection and repossession activities.

Lead Collector

G&K Services
Justice, IL
02.2008 - 04.2011
  • Identified customer issues, researched solutions, and provided excellent customer service to ensure customer satisfaction.
  • Reviewed delinquent accounts and determined appropriate action plans based on individual circumstances.
  • Maintained accurate records of all collections activities with attention to detail.
  • Worked closely with other departments such as legal, credit, billing, and sales teams to resolve outstanding balances quickly and effectively.
  • Participated in departmental meetings to discuss strategies for improving performance results.
  • Adhered to all applicable laws related to debt collection practices and consumer protection regulations.
  • Provided guidance, support, and feedback to team members on an ongoing basis.
  • Monitored accounts receivable aging reports daily for accuracy of information.
  • Followed up regularly with customers regarding overdue payments until resolution was achieved.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Met demands of busy collections group by performing high volume of daily calls.

Education

High School Diploma -

Bradley University
Peoria, IL

Skills

  • Legal Compliance
  • Skip Tracing
  • Credit Analysis
  • Payment Monitoring
  • Records Maintenance
  • Account Reconciliation
  • Payment Posting
  • Outbound Calling
  • Relationship Building
  • Payment Acceptance
  • Collections

Timeline

Credit & Collections Specialist

Trimark Marlinn
02.2020 - 08.2023

Credit Collections Specialist

World's Finest® Chocolate
08.2011 - 02.2020

Lead Collector

G&K Services
02.2008 - 04.2011

High School Diploma -

Bradley University

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Brian Reynolds