BRIAN RHYNE
San Antonio,TX
Summary
IT Technical Support Specialist with extensive experience at Apple, skilled in Python and network security management. Successfully resolved complex technical issues, resulting in improved customer satisfaction ratings. Proven ability to collaborate effectively and innovate solutions in high-pressure environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Verde Luxury Lounge
San Antonio, USA
06.2022 - 02.2025
- Delivered technical support to staff and clients in upscale lounge environment.
- Resolved hardware and software issues for various on-site devices.
- Collaborated with management to implement innovative technology solutions.
Tier 2 Technical Support Representative
Apple
San Antonio, Texas
01.2017 - 06.2022
- Resolved customer inquiries across multiple communication channels to enhance satisfaction.
- Documented technical solutions in knowledge base systems to support team efficiency.
- Educated customers on product features and best practices for optimal utilization.
Cyber Warfare Technician
United States Navy, CTW
San Diego, USA
12.2006 - 12.2016
- Conducted Cyberspace Threat Hunting (CTH) and analysis, enhancing digital forensics capabilities.
- Executed network and host exploitation strategies to identify vulnerabilities.
- Led Research and Development (R&D) initiatives to innovate solutions for mission planning.
- Operated advanced communication systems to support military operations effectively.
- Collaborated with team members to troubleshoot and resolve complex technical issues.
Hospital Corpsman First Class
United States Navy, HM1
Great Lakes, USA
12.1996 - 12.2006
- Provided emergency medical care to personnel on board ships.
- Observed, recorded, and reported patients' condition or injury and treatment provided.
- Performed daily medical assessments of patients and recorded vital signs.
Education
Bachelor of Science - Information Technology w/Concentration in Information Assurance and Security
American Intercontinental University
Online12.2025
Bachelor of Science - Information Technology
Arizona State University
Online06.2022
Skills
- Python and Java programming
- HTML and CSS development
- MySQL and MongoDB databases
- Windows and Linux operating systems
- Version control with Git
- Visual Studio Code expertise
- Digital investigation techniques
- Penetration testing strategies
- Network security management
- Network administration practices
- Project management methodologies
Certification
CompTIA A+ Certification, Pending
Projects
Personal Website Development, Designed and developed a personal website using HTML, CSS, and JavaScript. Implemented responsive design principles to ensure compatibility across various devices. Database Management System for a Small Business, Created a MySQL database to manage inventory, customers, and sales for a small business. Developed SQL queries for data retrieval, insertion, and update operations.
Hobbies and Interests
- Keeping up with the latest IT trends and technologies.
- Participating in coding competitions.
Timeline
IT Technical Support Specialist
Verde Luxury Lounge
06.2022 - 02.2025
Tier 2 Technical Support Representative
Apple
01.2017 - 06.2022
Cyber Warfare Technician
United States Navy, CTW
12.2006 - 12.2016
Hospital Corpsman First Class
United States Navy, HM1
12.1996 - 12.2006
Bachelor of Science - Information Technology w/Concentration in Information Assurance and Security
American Intercontinental University
Bachelor of Science - Information Technology
Arizona State University