Hi, I’m
Tiffanie Ryder
Willis,TX
Summary
Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
25
years of professional experience
5
Certification
Work History
Prime ONE Contracting
IT Technical Support Specialist
02.2024 - Current
Job overview
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and tablets.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
DISH
Dish Network Technician 2
10.2022 - 01.2024
Job overview
- Elevated workplace safety standards by adhering to strict protocols during installations and repairs.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Collaborated effectively with sales representatives to ensure seamless handoff from sale to installation process.
- Reduced downtime between appointments by planning efficient travel routes based on daily schedules.
- Exceeded company targets for completed installations while consistently receiving positive feedback from clients.
- Maximized efficiency within the team through clear communication during scheduling changes or unforeseen challenges.
- Continuously developed technical skills through participation in ongoing training and certification programs, maintaining a cutting-edge understanding of industry best practices.
- Enhanced system performance for customers by troubleshooting and resolving technical issues.
- Established trust with clients by maintaining professionalism in appearance and demeanor throughout all interactions.
- Expanded distribution channels by successfully negotiating agreements with new retail partners.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Showcased strong problem-solving abilities by identifying issues promptly and developing practical solutions that met all stakeholders'' needs.
Bureau Of Prisons
Emergency Dispatch Recover Team Leader
04.2019 - 10.2022
Job overview
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Bureau Of Prisons
Senior Correctional Officer
01.2018 - 10.2022
Job overview
- Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
- Conducted investigations into alleged incidents of inmate misconduct, gathering evidence to inform disciplinary decisions made by administrative staff.
- Served as a liaison between administration and custody staff, fostering open communication channels for policy implementation and enforcement.
- Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
- Maintained accurate records of all interactions with inmates in accordance with departmental guidelines on documentation standards.
- Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
- Completed intake paperwork, fingerprints, and searches.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Bureau Of Prisons
Field Training Officer
03.2018 - 10.2021
Job overview
- Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
- Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
- Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
- Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
Uptown Upholstery Design Shop
Upholsterer
02.2015 - 01.2020
Job overview
- Measured, cut and sewed materials to fit specifications.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Enhanced the longevity of furniture pieces by using durable materials and expert craftsmanship in upholstery tasks.
- Sourced unique fabrics from international vendors, offering diverse options for customization to clients.
- Established a reputation for excellence in complex restorations, leading to increased referrals from satisfied customers.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Implemented quality control measures to ensure all finished products met or exceeded client expectations.
ISI
Network Engineer
02.2014 - 09.2018
Job overview
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Troubleshot complex multi-vendor network service provider issues.
United States Marine Corps
Family Readiness Officer
02.2004 - 10.2014
Job overview
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Ejay Compents
CNC Technician
01.2000 - 02.2005
Job overview
- Reduced material waste through accurate programming of cutting paths and tool selection.
- Streamlined workflow for faster turnaround times by optimizing CNC machine setups.
- Improved overall equipment effectiveness by conducting regular preventative maintenance on CNC machines.
- Collaborated with engineering team to improve part designs for more efficient manufacturing processes.
- Troubleshot and resolved complex CNC machining issues, minimizing downtime and maintaining production schedules.
- Maintained detailed documentation of machining processes, enabling seamless shift handovers and knowledge transfer among team members.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Assisted other machinists with set-up and troubleshooting of CNC machines.
Education
Strayer UniversityRichmond, VA
Bachelor of Science from Information Technology- Network And Communications
12-2024
University Overview
- Dean's List 2023
- Woman in Tech Scholarship Recipient
- Professional Development
- 3.5 GPA
Johns Hopkins UniversityBaltimore, MD
Associate of Science from Computer Programming
01-2016
University Overview
- 4.0 GPA
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Network Administration
- Ticketing System Experience
- Mobile Device Management
- End-User Training
- Printer SupportIncident Management
- Wireless Networking
- Software Deployment
- TCP/IP
- LAN/WAN
- Remote Support
- Account Management
- User credential management
- Videoconferencing
- Network diagnostics
- Routing Protocols
- Network design
- Multilayer Switching
- Cloud Networking
- IPv6 Fundamentals
- SQL analytics
- SQL development
- Database Design
- Database Security
- DevOps Methodologies
- AWS Architecture Design
- Continuous Integration and Deployment
- Python
- Python Django
- Git Workflow
- Amazon Web Services (AWS) Integration
- REST
- API Development
- Scrum Framework
- HTML
- Programming
- Python and C
- Programming Languages: Java, C#, Net, Python
- Code reviews
- PL Programming
- Algorithm implementation
- SOAP and RESTful Web Services
- Natural Language Processing
- Machine Learning
- Deep learning
- Data Mining
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- CompTIA A+ - Computing Technology Industry Association.
- VMware Certified Professional – Desktop and Mobility (VCP-DTM) - VMware, Inc.
- Adobe Certified Expert (ACE), Photoshop CC 2015 Exam Preparation Course – Adobe Systems Incorporated.
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
- CompTIA CySA+ (Cybersecurity Analyst) - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
- Google IT Support Professional Certificate - Google.
- Autodesk Certified Professional (ACP)
- Cisco Certified Network Associate (CCNA)
- Certified Information Systems Security Professional (CISSP)
- Project Management Professional (PMP)
- Microsoft Office Specialist (MOS) Certification
- Certified ScrumMaster (CSM)
- OSHA Certified
- ServiceNow Certified System Administrator – ServiceNow.
- Oracle Certified Associate, Java SE Programmer - Oracle Corporation.
Languages
Spanish
Limited Working
Italian
Limited Working
Software
WinDyno
Cisco Networking
Hadoop/Spark
SQL
TensorFlow
PyTorch
Apache
AWS
Microsoft Professional
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Endorsements in software development and mobile applications.
- Grew territory from $25,000 to 150,000.
- Managed 100opportunities per month.
- Ranked #1 in The nation for 2.years
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off4-day work weekTimeline
IT Technical Support Specialist
Prime ONE Contracting
02.2024 - Current
Dish Network Technician 2
DISH
10.2022 - 01.2024
Emergency Dispatch Recover Team Leader
Bureau Of Prisons
04.2019 - 10.2022
Field Training Officer
Bureau Of Prisons
03.2018 - 10.2021
Senior Correctional Officer
Bureau Of Prisons
01.2018 - 10.2022
Upholsterer
Uptown Upholstery Design Shop
02.2015 - 01.2020
Network Engineer
ISI
02.2014 - 09.2018
Family Readiness Officer
United States Marine Corps
02.2004 - 10.2014
CNC Technician
Ejay Compents
01.2000 - 02.2005
Strayer University
Bachelor of Science from Information Technology- Network And Communications
Johns Hopkins University
Associate of Science from Computer Programming
Similar Profiles
Reet BrarReet Brar
Office Manager at Prime Ace ContractingOffice Manager at Prime Ace Contracting
Taleed AlbornoTaleed Alborno
Administrator at Prime Building Contracting Inc.Administrator at Prime Building Contracting Inc.
RAZAM AHAMEDRAZAM AHAMED
Sr. Quantity Surveyor at Sierra Turnkey ContractingSr. Quantity Surveyor at Sierra Turnkey Contracting
Tony CostelloTony Costello
Senior Training Manager, Eastern US at Deutsch Family Wine & SpiritsSenior Training Manager, Eastern US at Deutsch Family Wine & Spirits
GARRETT CRIVELLIGARRETT CRIVELLI
Wild Game Processing Assistant at Darst Creek TaxidermyWild Game Processing Assistant at Darst Creek Taxidermy