Brian Roberts
Jupiter
Summary
Experienced and dedicated casino management professional with over 28 years of experience, including 16 years with Seminole Gaming and 6 years as a shift manager. Known for being extremely reliable and upholding the highest level of integrity. Proven expertise in customer service, team leadership, and operational management, with a successful track record of managing over 400 team members. Proficient in Microsoft Office Suite and various management software tools. Seeking new opportunities to advance in the team management and/or customer service fields, bringing a passion for delivering exceptional service and fostering team excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
Seminole Gaming
01.2018 - Current
- - Successfully oversee daily casino floor operations, managing and supporting a team of over 400 employees.
Pit Manager
Coconut Creek Casino
01.2010 - 01.2018
- - Managed pit operations, overseeing table games and ensuring a smooth gaming experience for guests.
Education
Criminal Justice -
University of Memphis
12.1998
Skills
- Customer Service Excellence: Skilled in managing high-stakes customer interactions, ensuring guest satisfaction, and resolving conflicts professionally and effectively
- Leadership & Team Management: Proven ability to lead large teams with a focus on collaboration, training, and operational excellence
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other casino management software
- Operational Oversight: Experienced in compliance, regulatory adherence, and day-to-day casino operations
- Schedule oversight
Certification
- CTR Certified (Currency Transaction Reporting)
- SARC Certified (Suspicious Activity Reporting and Compliance)
References
- Anthony Presutti, Director of Gaming Operations, Seminole Gaming, 954-892-1752
- Larry Saylors, Table Games Dealer, Hard Rock Casino, Hollywood, FL, 901-569-1390
- Bryon Wallace, Table Games Shift Manager, Coconut Creek Casino, Coconut Creek, FL, 708-228-9602
Timeline
Shift Manager
Seminole Gaming
01.2018 - Current
Pit Manager
Coconut Creek Casino
01.2010 - 01.2018
Criminal Justice -
University of Memphis
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