Shandanee Wright
Coconut Creek,FL
Summary
Caring and motivated individual with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Devoted to giving each and every patient/customer a positive and memorable experience. Ready to bring several years experience to a rewarding to new role.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Mindful Health Solutions
06.2018 - Current
- Recording medical records, medical histories, and insurance information.
- Scheduling appointments for new patients and future medical appointments.
- Responding to questions about services and making referrals.
- Creating new patient charts and handling data entry in Nextgen EHR system.
Customer Service Representative
Glantzlaw
01.2014 - 06.2018
- Answer high volume of incoming calls and assist customers with their legal matters
- Data entry
- Operate accurately and efficiently in a fast-paced environment
- Scheduling appointments for attorneys.
Education
High School Diploma -
Stranahan High School
Skills
- Charting and clinical documentation
- Multi-line phone operations
- Patient Scheduling
- Insurance Verification
- Data Entry
- Organizational Skills
- Decision-Making
- Problem-solving aptitude
- Attention to Detail
- Time Management
- CRM Software
- Phone and Email Etiquette
- Active Listening
- Multitasking and Organization
References
References available upon request.
Timeline
Intake Coordinator
Mindful Health Solutions
06.2018 - Current
Customer Service Representative
Glantzlaw
01.2014 - 06.2018
High School Diploma -
Stranahan High School
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